With the scaling of our online operations and partners, we need to reinforce our team with Account Managers to provide quality communication and services to our clients. This role will ensure smooth coordination between our clients and internal teams, guaranteeing efficient issue resolution and customer satisfaction.

Your responsibilities:

• Act as the main point of contact for assigned clients.

• Monitor and optimize account performance to ensure customer satisfaction.

• Handle client inquiries and escalations in collaboration with internal teams (support, finance, technical).

• Provide regular reports and insights on client performance.

• Assist in onboarding and training new clients on our platform.

• Maintain accurate documentation of client interactions and account activities.

We are looking for an experienced Account Manager (5+ years) with expertise in project management and agile methodologies, who thrives in a fast-paced and demanding environment.

🔹 Hard skills:

• 5+ years in Account Management, Customer Success, or a similar role, preferably in iGaming, FinTech, or SaaS.

• Strong customer relationship management skills.

• Ability to handle multiple clients and prioritize tasks effectively.

• Proactive and problem-solving mindset.

🔹 Soft skills:

• Excellent communication and negotiation skills.

• Strong analytical skills to understand client data and propose optimizations.

• Ability to work under pressure and handle escalations professionally.

• Strong organizational skills and autonomy.

🔹 Required Languages:

• English: Fluent - mandatory

• French: Fluent - mandatory

• Portuguese: A strong plus

🔹 Secondary skills (people skills, know-how) :

• Knowledge of B2B client relationship management.

• Knowledge using Jira Tools

• Igaming/Operations management experience

📍 Job Conditions

• Start Date: ASAP

• Possible location: Nantes or Paris (France)

• Remote Work: Hybrid remote

• Salary: Based on profile (€40K – €55K)

• Work Authorization: The candidate must have full legal authorization to work in France

By becoming a Koralplayer:

• You will join a rapidly growing company with great prospects for its employees.

• You will integrate into a team that is easily accessible, where mutual support and listening are key values.

• You will participate in exciting and ambitious projects.

• You will enjoy fantastic offices (in Nantes or Paris).

• You will contribute to building something meaningful and grow alongside the company.

Here’s an overview of the recruitment process:

1. Screening Interview – To assess cultural fit, experience, and initial qualifications. With Jean-Charles, Recruiter

2. Technical Interview – To evaluate skills in account management, problem-solving, and client communication. With Mehdi, CSM Manager

3. Role-based Interview with Ivan, Head of Operations

4. Final Interview – To discuss strategic fit, expectations, and salary negotiation. With Didier, COO of Koralplay