As part of strengthening the Kameleoon Consulting team in North America and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and motivated Customer Success Manager & Presales specialist in Toronto (Canada).
Under the leadership of a Customer Success Team Leader, you will be in charge of the successful retention and expansion of a customer portfolio in our North American market and contribute as a presales consultant to help close new deals.
In this role, you will provide thought leadership to Kameleoon’s customers, leveraging your customer success and presales experience to drive business outcomes for your customers and demonstrate Kameleoon value to prospects. You will take a consultative approach to achieve their goals on experimentation & optimization while being accountable for best-in-class user adoption, retention, growth, and customer advocacy.
If you are assertive, business-driven, curious, and have a strong motivation of delivering high customer satisfaction and success, this CSM & Presales specialist role at Kameleoon is made for you.

In this role you will…

• Deliver perfect product demonstrations & presales presentations to our prospects to help our Sales close new deals
• Onboard & train new customers on Kameleoon solution and ensure proper and fast tool adoption (including supporting POCs/trials)
• Secure customer renewals by maintaining a high customer health score all along the customer lifecycle
• Act as the main point of contact for your customers and assist them in the use of our solution
• Provide CRO and UX improvement consulting advice to your customers
• Provide technology and market insights/trends to your customers
• Drive the expansion of your customer portfolio through both projects/service and license/product upsells
• Provide our product team with customer feedback and insights to help prioritize and adapt our roadmap

What are we looking for?

• >3 year of successful experience as Customer Success Manager, Account Manager and/or Presales specialist for a SaaS editor
• Interest in presales is a must (experience in presales is a plus!)
• You have strong technical skills
• You are a native English speaker
• You are excited about the idea of joining a fast-growing and innovative company

• Soft skills

  • Problem solving mindset
  • Customer oriented
  • Sales spirit
  • Team work

In exchange, Kameleoon can provide…

• An international environment within our Toronto-based consulting team, with very nice coworking space well located in the center of Toronto
• A young, dynamic, talented and friendly consulting team
• Daily interactions with the Sales, Product, R&D and Marketing teams (based both in North America and Europe)
• Regular moments of conviviality with colleagues and regular team-building events
• 2 seminars per year (one in North America, one in Europe)
• A remote-friendly office with flexible hours,
• Generous annual leave
• Health and wellness benefit plan,
• Remote-office and networking expense budget,
• Professional development days to learn and grow your career with training and advancement opportunities.

We want to build diverse and talented teams.
If there’s anything we can do to help you help us, please let us know.

Recruitment process

1) Screening call with a manager (Team lead or head of Consulting)
2) Use case preparation and presentation (including demo exercise)
3) Interview with North America Senior Director or CEO