The Role We’re seeking an experienced Customer Success Manager to take over a high-impact portfolio of clients across the fashion, beauty, and retail industries. You will be the primary point of contact for strategic accounts, ensuring adoption, retention, and growth across our suite of software solutions.

You’ll work cross-functionally with our Studio, Product &  Devs, and Sales & Marketing teams to deliver an exceptional client experience and uncover opportunities to deliver even more value.

Key Responsibilities

• Own and manage a portfolio of key clients, including fashion and beauty brands

• Build trusted relationships with stakeholders to drive adoption, retention and satisfaction

• Lead onboarding, training, and implementation of our SaaS platform

• Monitor usage metrics, anticipate risks, and proactively propose solutions

• Work closely with internal teams to coordinate the delivery of client projects

• Guide clients through product enhancements and best practices in retail execution

• Identify and support upsell opportunities

• Maintain detailed client records using CRM and internal reporting tools

• 3–5 years of experience in Customer Success, Account Management, or Client Services in a SaaS or tech-enabled services company

• Strong understanding of retail operations; direct experience working with or for fashion, beauty, or consumer brands

• Experience working with visual merchandising or planogram software is a plus

• Proven ability to manage multiple complex client relationships simultaneously

• Comfortable working with cross-functional teams in a fast-paced environment

• Exceptional communication, organization, and relationship-building skills

• Proficiency in tools like Airtable, Asana, and customer Relation platforms (HubSpot)

• Proficiency in Microsoft Suite / Google Suite

• Salary based on the skills evaluation and experience + Bonus scheme

1st Stage : HR interview to understands your skills and motivation for the role to offer you also some hindsights about the company activities and policies.

2nd Stage : Management & Technical skills validation interview with the team leader CSM and local Director