Join HCLTech!

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for a Service Desk Technician to fill multiple position to join our team at a client’s facility in Marcq-en-Barœul, which is 15 mins away from Lille.

Important details

• 50% remote

• Language: French (C1) + English

• Years of experience: 5+years

Overview:

The Workstation Installation & Operations Engineer will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.

Responsibilities:

• Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)

• Record and process requests using ticketing tools, escalate to level 2 teams as needed

• Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock

• Troubleshoot and install equipment, contribute to maintenance interventions

• Administer user accounts for relevant tools

• Manage and track requests via ticketing tools

• Oversee telephony management and escalate to third-party operators when necessary

Mandatory skills:

• MS Windows

• Office Suite (Exchange Online, OneDrive, O365)

• DNS

• TCP/IP

• Telephony TOIP

• MS Windows Server

• Active Directory

Appreciated skills:

• Experience in equipment management and stock tracking

• Ability to work in a support and maintenance environment

• Familiarity with ticketing tools and escalation processes

• Strong troubleshooting and installation skills

• Experience in user account administration

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You’ll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Comprehensive benefits package.

• Global career opportunities and mobility.

• Flexible work environment supporting work-life balance.

• Exciting projects and upskilling opportunities to shape your role.

• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

Years of experience: 5+years