The Role in a Snapshot

Are you passionate about shaping the future of education?

At GoStudent, we're on a mission to revolutionize learning by providing personalized tutoring to students worldwide. As a Customer Care Agent, you'll be at the forefront of this transformative journey, providing exceptional assistance to our diverse customer base. Join us and collaborate with an international team of innovators, problem-solvers, and visionaries dedicated to making a difference.

Location

Istanbul, Turkey (Hybrid)

Your Role in Our Journey

• First Point of Contact: Serve as the primary responder for customer inquiries via phone, WhatsApp, and email, ensuring prompt and effective assistance.

• Expert Advice: Provide knowledgeable guidance to GoStudent customers, addressing technical concerns and troubleshooting issues with finesse.

• Efficient Administration: Manage customer support via live chat, process emails efficiently, and handle invoice issuance for seamless transactions.

• Collaborative Teamwork: Work closely with the Customer Care team to devise customer-centric solutions, fostering a supportive and collaborative environment.

• Swift Problem-Solving: Tackle urgent requests such as teacher searches, organization, and booking arrangements with efficiency and precision.

• Interface Management: Act as a bridge between our Customer Success Department and tutors, ensuring smooth communication and coordination.

• Effective Coordination: Organize tutoring sessions meticulously, guaranteeing their smooth execution and customer satisfaction.

Your Impact

• Customer-Centric Focus: Champion customer satisfaction through proactive support and empathetic communication.

• Operational Excellence: Streamline processes and optimize efficiency to enhance overall customer experience.

• Problem-Solving Prowess: Resolve issues promptly and effectively, contributing to the seamless functioning of our tutoring platform.

• Team Collaboration: Foster a culture of collaboration and mutual support within the Customer Care team, driving collective success.

• Quality Assurance: Ensure the delivery of high-quality tutoring sessions by coordinating logistics and addressing any logistical challenges swiftly.

• Brand Ambassadorship: Exemplify the values of GoStudent through authentic interactions, embodying our commitment to excellence and innovation.

Who You Are

• Educational Background: Completed prior commercial training.

• Language Proficiency: Proficient in Turkish, with strong communication skills in both written and verbal forms. 

• Natural Communicator: Possess exceptional communication skills and a knack for understanding and addressing customer needs effectively.

• Organizational Savvy: Demonstrate strong organizational skills, with the ability to prioritize tasks, maintain composure under pressure, and uphold attention to detail.

• Hands-On Mentality: Exhibit a proactive approach, taking initiative, assuming responsibility, and adapting swiftly to new challenges.

• Versatile Enthusiast: Display genuine enthusiasm for our product, coupled with a willingness to learn and adapt to evolving customer needs.

Join us in our mission to redefine education and empower students worldwide. If you're ready to make a tangible impact and embark on a rewarding journey with GoStudent, apply now!