Under the guidance of your manager, you will develop your skills by working on the following activities:

• Support the day-to-day execution (“run”) of sales processes and procedures

• Monitor key sales KPIs and operational indicators, identify red flags, and escalate issues when needed

• Train and onboard sales teams on processes, tools, and procedures.

• Team up with Regional VP’s and Management to follow up on identified red flags and ensure corrective actions are taken

• Collecting and analyzing customer/account data or any other business activity to facilitate decision-making;

• Ensure CRM data quality by correcting inconsistencies and clean-up, following up with users, and enforcing best practices

• Act as first-level CRM support: handle user tickets, answer questions, and resolve basic issues

• Make sure teams correctly follow defined processes by relaunching users and tracking compliance

• Support business users

• Contribute to continuous improvement of sales processes in collaboration with Sales Management and Sales Ops

• You have already a first experience in the field of Sales/Business Operations , ideally, you have worked in a similar role at a Software Vendor, you are familiar with sales processes and KPI’s in the sector; Alternatively you have experience as salesrep in the sector looking for reorienting to a salesops position.

• You have good interpersonal skills to communicate with various business sectors;

• Your autonomy, attention to detail, analytical mindset and interpersonal skills are assets that will help you succeed in your role;

• You enjoy working collaboratively in a team and have a desire to progress by interacting with different professions;

• You love processes and numbers, and you are motivated by identifying issues, understanding their root causes, and fixing them

• Curious mindset, eager to learn

• Technical skills: Advanced use of spreadsheets (e.g. Google sheets and/or excel)

• Experience with the following technologies is a plus: SQL, Zoho CRM or any kind of similar CRM system, Google, Bigquery, Google Looker Studio or any kind of data visualization solution, programming

• Fluent in French and English, both verbally and written skills, is a must!

Working conditions

We offer a great opportunity to grow with our company, in a rapidly advancing and strongly innovative environment.

At EfficientIP, we fully believe in congeniality in the workplace and in our relationships with our customers, partners and colleagues. 

We ensure a positive work environment that is encouraging, enthusiastic and motivating to our team. This approach breaks down barriers in order to stimulate our Company’s ambition of constant overachievement.

You will be part of a fun & ambitious team !