Diabolocom is a leading European provider of AI-first, cloud-based contact centre (CCaaS) and customer experience (CX) solutions that help companies deliver seamless, personalised customer experiences at scale. The platform combines proprietary, purpose-built AI technology for customer service, native telecom infrastructure, and deep CRM integrations to automate tasks, elevate data quality, and empower agents across all customer touchpoints.

Trusted by 400+ clients, with deployments across more than 60 countries in Europe, North America, South America, and the Middle East, Diabolocom combines the agility of SaaS innovation with carrier-grade voice performance. With eight offices worldwide and more than two decades of experience, the company is committed to advancing customer loyalty and growth through sovereign, intelligent, and scalable communication technology.

First things first: what is this role about?

As a Technical Writer at Diabolocom, you will play a key role in developing, maintaining, and optimising high-quality documentation that supports internal knowledge retention and external product understanding. You’ll work closely with the Knowledge Manager to ensure our information systems are structured, accessible and aligned with Diabolocom’s strategic goals.

Your missions:

Qualifications:

Nice to have:

Wait a second! Life’s a two-way road! 

First, here are some of the things our team members enjoy, including:

·   Working in a stimulating environment with a mix between interpersonal capacities and technical ones

·   Having a job that makes sense in a proactive and friendly team

·   Being part of a team where everyone has a voice and can have an impact 

Also, here is another list of what you’ll enjoy at Diabolocom:

·   You’ll have an onboarding process to get to know our product, our teams and our culture!

·   You’ll have the chance to work in a multicultural environment 

·   You’ll have first choice IT equipment 

·   Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!

·   Team building events : Marrakech, Djerba, Corsica… what’s next? 😎

·   Be part of a company at a key moment of its growth, with lots of opportunities 🚀

·   You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization! 

Recruitment process

·   Call or visio with Deborah, TAM

·   Writing test

·   Visio/ On site interview with Jonas

·   Visio/ On site interview with Bastien