Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 800 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.
The Dataiku Enterprise Customer Success Manager is responsible for serving a portfolio of SMB to Enterprise accounts. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Enterprise Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.
This role will be based in London.
In this role, you'll help the team:
Actively serve a portfolio of accounts from the Financial services / Banking , ranging from SMB to enterprise accounts, mostly based in the UK. Gain an understanding of your clients’ desired business outcomes and objectives. Align with customers on a Joint Success Plan, mapping their goals to concrete actions and establish success metrics to track progress.Proactively engage with customers and propose ways to support their journey with DSS and to maximize the value their get out of the platformProvide guidance to customer organizations on how to leverage DSS to implement data science projects from design to productionLeverage Customer Health analytics to identify customer expansion opportunities & churn risksCollaborate with Dataiku’s Sales team to expand customer relationships & ensure renewalsPartner with Dataiku Implementation Managers to ensure successful initial rollout and deployment of DSSCollaborate effectively with Dataiku Data Scientists and Data Ops/architects to enable your customers and solve their technical challengesEffectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resourcesCollaborate with Marketing to grow library of customer testimonialsInform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product teamStay current on Dataiku’s products, competitive landscape & data science trendsEmbrace & contribute to Customer Success team methodologiesYou might be a good fit for the role if you have:
B.S. or B.A. in business management, finance, economics, data science or similar study. MBA, Masters in Computer Science or similar degree preferred. Awareness of the big data technology ecosystem (Hadoop, Spark, Kubernetes, Cloud technologies…) and eagerness to learn moreKnowledge of data science use cases and methodologies6+ years work experience including account management, customer success, consulting experience, preferably within the insurance or Financial Services industries.Comfort establishing credibility with key customer decision makers & influencersEase in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and ITStrong problem solving & analytical skills; formulate solutions that deliver real business valueAbility to recognize & maximize new business opportunitiesGood organizations skills; handle multiple accounts & assignments simultaneouslyA commitment to exceed goals that is internal, constant & self-imposedThis is a hybrid role where both business acumen and technical curiosity are sought after.Willingness to learn and collaborate with other team members Here are some metrics associated to the role:
Increased depth & breadth of product adoption across customer accountsIdentification of additional revenue opportunities for Dataiku Sales teamHigh revenue retention with limited churn & downsellsVerifiable customer proof points, references and case studies across customer portfolioHigh NPS & Customer Satisfaction scoresBenefits
Opportunity to join Dataiku early on and help scale the companyCompetitive compensation package, equity and health benefitsRegular trips to Paris and customers’ offices (depending on COVID policy) Opportunity to work with a smart, passionate and driven teamAbout Dataiku:
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.