ABOUT THE TEAM:
The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.
The team is the first point of contact for customers’ technical requests.

MISSIONS:

• While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases
• As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.
• Create / Take ownership of cases in Salesforce proactively
• Investigate & solve customers’ issues in the shortest possible delay
• Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products
• Manage clients’ complaints concerning the issues with our suite of tools
• Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem

You will be included in the weekend rotation, working with the weekend team you will cover a few weekends per year

WHAT WE ARE LOOKING FOR:

• Customer Service experience is required
• Knowledge in hotels, tourism or online distribution is a real bonus
• You have computer skills, you like it and your entourage see you as a geek
• Being lflexible and proactive and can work independently
• Problem-solving and Teamwork
• Knowledge of D-EDGE solutions is a plus.
• Outstanding communication and phoning skills.
• Fluent in spanish, english and portuguese (additional language is a plus)

WHAT WE OFFER:

• Attractive salary according to your profile
• D-Edge is Remote Friendly - You can work from home several days a week
• Meal Allowance (10€/day)
• Health Insurance
• Accor Employee Card : Discount on hotel bookings

You will participate to our great internal invents:

• D-Convention : This is THE event that D-EDGERS are looking forward to
• D-Coffee roulette: Informal meetings between colleagues from all over the world.
• D-Summer Party: Annual meeting to spend a fun and friendly moment with all D-EDGER

RECRUITMENT PROCESS:

1. Telephone interview with Talent Acquisition Coordinator
2. First interview with the Head of Technical Support
3. Second Interview with Chief Client Service Officer

… and welcome to D-EDGE ! :)

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Please be aware that we will be asking for work references.