As part of the strong development of its Business Information Services, Coface is recruiting a Global Process Manager- Commercial Team Business Information.

Part of Group Commercial Sales Operations team, the Commercial Process Manager is focusing in designing and implementing commercial centered processes to improve operational performance.

He/ She drives projects to streamline processes and align with multiple key stakeholders to ensure we are delivering excellence in our commercial operations.

He/ She collaborates with functional and local areas of the business to deliver on the readiness, enablement and activation of processes, that enhance and accelerate the benefits/value of commercial operational excellence programs.

He/ She plays a key role in connecting the commercial view into the process design.

Key responsibilities:

· Work in collaboration with Group Business Information cross-functional leads, to identify process improvement opportunities

· Drive prioritization and selection of strategically relevant process initiatives

· Facilitate workshops to understand and map existing processes & identify pain points.

· Monitors, documents and presents process improvements

· Define the KPIs to monitor new processes implementation and work hand to hand with head of Group BI commercial analytics to ensure proper tracking

· Participate and/or lead Business Projects work streams as needs necessitate

Skills & Qualifications:

· Master’s degree in economics, Business Administration, IT or others

· 3+ years of experience with proven track record in process optimizations, operational excellence, lean management

· Experience in mapping processes (VSM’s) and implementing impactful improvements with efficiency savings. Lean certification would be a plus.

· Deep E2E knowledge of sales processes

· Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives

· Polished written and oral communicator in French and English.

· Creative, innovative, analytical and collaborative

· Project management and facilitation skills

· Highly organized, design-minded and detail-oriented