Project Delivery Manager - Customer Success
ActiveViam

ActiveViam

Project Delivery Manager - Customer Success

  • Zmluva na dobu neurčitú 
  • Dátum nástupu:  
  • Paris
  • Možnosť príležitostne pracovať na diaľku
  • Magisterský stupeň vzdelania
  • > 5 rokov

Spoločnosť

ActiveViam

ActiveViam

  • FinTech/InsurTech, SaaS / Cloudové služby, Big Data
  • Od 50 do 250 zamestnancov

Pracovná ponuka

Project Delivery Manager - Customer Success

  • Zmluva na dobu neurčitú 
  • Dátum nástupu:  
  • Paris
  • Možnosť príležitostne pracovať na diaľku
  • Magisterský stupeň vzdelania
  • > 5 rokov

Táto pozícia bola obsadená!

Who are they?

ActiveViam helps the world’s leading financial institutions drive their most critical processes - from risk management to regulation - with a range of data analytics solutions that leverage real-time Big Data for better decision making.

ActiveViam also provides a technology environment that gives its customers the ability to build and deploy their own large-scale analytical applications to make a lasting impact on their business.

ActiveViam
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Job description

The CS team comprises business analysts and software engineers who help our customers realize the highest added value possible - in their business context - with ActiveViam’s products and solutions. Concretely, it is in charge of customer support, customer training and project delivery (i.e. helping customers with solution design, custom dev, performance tuning).

Experience delivering technology based solutions, a proactive and customer focused individual with both strong commercial awareness and client management skills.

The role of this client-facing key contributor is to take ownership for end-to-end customer/client satisfaction and successfully manage implementations, on boarding and rollout of all new clients.

Liaising with internal stakeholders such as Product Managers and Software Engineers you are responsible for translating customer requirements into a system requirement that is quoted and agreed with the client to ensure subsequent development work is delivered as per customer expectations.

Role Objectives

● Ensure delivery of projects according to project timelines and contractual obligations
● Embed solutions operationally into clients’ processes
● Manage multiple implementations concurrently
● Take the lead on client facing engagements
● Line manage internal teams to ensure integrated delivery
● Review, evaluate and forecast resources and costs on a regular basis, using the appropriate tools and taking appropriate action as necessary.
● Manage Risks, Issues and scope changes effectively.

Preferred experience

● Experience delivering technology based solutions and fixed price projects
● 5+ years experience in or with (if vendor) top banks and/or top buy-side institutions (respectively asset management or hedge fund).
● 5+ years experience in either market risk, or credit/counterparty risk, or liquidity risk… in either regulatory or internal risk management context.
● Excellent communicator able to communicate to all levels of seniority both internal and external.
● Strong leadership and management skills
● Strong project management skills and knowledge of Agile project management methodology.
● Strong commercial skills and experience of managing scope, timeframes, resources to achieve objectives.
● Ability to provide innovative ways of solving or pre-empting client requirements
● People Management experience of small teams.

ActiveViam

ActiveViam

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