Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

The OTA Key Account Manager aims to put in place & execute a strategic action plan with a focus on driving sustainable growth for Accor and Hotels.  To do so, the action plan should contribute to diversification of the channel mix, increased visibility on OTAS, control of the distribution cost and protect the value of our web direct & loyalty program.

He / She is working closely with the different Accor Business Units, and in particular with the local e-commerce or account managers who are his/her relays in their dedicated regions.

Your mission: 

OTA Key Account Management (Trip.com & more local/niche accounts)

• Negotiate contractual agreement on a very frequent basis
• Regular follow-up of the KPIs to challenge stakeholder
• Work closely with the hubs/divisions in their local account management & action plan implementation
• Negotiate strong and relevant marketing plans with the objective to increase Accor brand awareness
• Organize regular quarterly business review with Sales & technical teams

Coordination with local OTA Teams (E-commerce & Sales)

• Co-design of action plans to support the business development strategy
• Exchange with local account managers on the identification of opportunities with local players
• Regular communication regarding OTA partnership updates
• Training on tools & new processes

360° expertise

• Build business case for technology evolution
• Project management on technology-related improvements with digital experts
• Regular meetings with legal department (existing and new partners contracting, tax management)
• Provide feedback on performance toward sales performance & BI teams
• Conduct transversal project with loyalty and web direct teams

And you? 

• Past experience on Online Travel Agencies & technology related to travel Industry

• Past experience in negotiating global, multi-interlocutor and multi-cultural contracts

• Relevant E-Commerce, Sales or Revenue Management expertise with experience in building strong relationship with local teams and online partners

• Manage a portfolio of key accounts

• Strong analytical skills and mindset

• Curious about other cultures

• Have a strong team spirit

• Ability to federate internally with the different department

• High Conviction approach

• Ability to establish a strong partnership relationship with customers

• Embody the group's values

• Multi topic knowledge and interest (negotiation, commercial, legal, connectivity)

• Fluent in English & French

Additional Information

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 
• €10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group’s culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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