360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients.
You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. In addition, you will build integration recipe’s in our iPaaS partner system, Workato. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.
Within 1 month, you will:
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform Master our integration possibilities (flat files, APIs)Within 3 months, you will:
Work with clients to understand their technical requirements and scope projects accordinglyDevelop technical solutions to meet client needs, including customizations, integrations, and configurationsCollaborate with our sales and development teams to design and implement solutions that meet client requirementsEnsure successful delivery of projects on time and within budgetProvide technical expertise and support to clients throughout the project lifecycleContinuously learn about new technologies and stay up-to-date with industry trendsDevelop and maintain technical documentation and project plansParticipate in client-facing meetings and presentationsProvide response to client RFPs and Security QuestionnairesWithin 6-12 months, you will:
Develop repeatable and scalable processes to improve project quality and deliveryBe able to support the team on difficult integrations & troubleshooting issuesContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsDeliver platform audits to clientsThe Skill Set
Bachelor's degree in Computer Science or a related field5+ years of experience as a technical consultant, software engineer, product manager or similar roleStrong technical skills, including experience with programming languages such as Java, Python, or RubyKnowledge of SaaS platforms, cloud-based solutions, and web technologiesExperience scoping projects, designing technical solutions (UI and back-end), and delivering on projectsExcellent problem-solving skills and ability to troubleshoot complex technical issuesAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.Organized, structured, rational, analytical, able to manage priorities across multiple customer implementationsSolution-oriented, client-first mindset in everything you doAbility to work independently and as a part of a team in a fast-paced, deadline-driven environmentStrong organizational skills and attention to detailExperience with project management methodologies such as Agile or Scrum is a plusEnthusiasm for our culture explained here: http://bit.ly/Convexity_360LWhat We Offer
Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆Interview Process
Phone Screen with our Talent Acquisition Manager Discovery Interview with the Hiring Coach (Director of Professional Services)Team Intro & Case Study with the Hiring Coach and 1 PS Team MemberFinal Interview & Culture Interview with the Chief Product & Technology Officer and the Chief Customer OfficerReferences & Offer!⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
