Via is dedicated to providing the best possible experience for partners, drivers, and riders. Our operational support team works diligently on the back-end to ensure that riders on Via-powered services happen as smoothly as possible.
With the exciting launch of the BerlMobil, Berlin’s paratransit service, and Via’s ever-growing presence in the DACH region, we are looking for a Regional Head of Customer Support to structure and scale our support center in Berlin. If you are motivated by impact, are looking for an opportunity to problem-solve, can figure out things on the go, have a bias towards action, are humble and open-minded, this could be your next career opportunity!
What You'll Do:
Who You Are:
What Catches Our Eye:
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.Ready to join the ride?
Via is an equal opportunities employer.
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