As a Service Desk Specialist in our IT Department, you will join a team where you will actively take charge of :

• Collaborators assistance for 1300 people in the HQ and branch offices
• Office applications (standard and business) including treatment, solving and follow-up of issues

Your missions

• Ensure telephony duties and reception of employees, according to Service Desk opening hours
• Provide support to PC users for workstation setup, peripherals, account access, network connectivity, printing services and Microsoft Office applications
• Perform initial troubleshooting and deliver timely solutions where possible; if the issue cannot be resolved, escalate it to the appropriate team
• Classify, process and document all requests and incidents in the ticketing system, ensuring proper follow-up with collaborators
• Contribute to the maintenance of the knowledge database with clear and practical solutions
• Record hardware movements (delivery and return of laptops, phones and peripherals) and keep related information up to date

• Federal VET Diploma in IT (CFC/EFZ) or equivalent qualification
• First experience in IT Service Desk or IT Support environment
• Familiarity with Active Directory (Entra), Windows 10/11, Microsoft Office applications and standard ticketing systems (ideally Jira Service Desk)
• Strong service orientation, professional work ethic and attention to detail
• Good communication skills and ability to support non-technical users
• Team-oriented mindset combined with autonomy and willingness to learn
• Fluent in German and English; knowledge of French is an advantage