🍿 About Staycation

For most people, hotels are places you only visit when you travel.

But we see something different.

Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them.

Yet, most of these spaces remain invisible to the people who live just a few streets away.

Staycation was born from a simple belief**:** the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life: an alternative to a date night at the restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment.

Our mission is to transform hotels into a new form of urban entertainment.

Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home.

Today, Staycation means:

• 🌍 4 million users in France, Belgium and Switzerland (soon in the UK and Spain)

• 🏨 2,000+ partner hotels among the best 4★, 5★ and iconic palaces

• ⭐️ 9.3/10 average rating for our experiences

Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be.

✨ The Role

Staycation is looking for an Account Manager and Customer Care to support its rapid growth in France and Europe.

Working closely with one of the co-founders, you will be responsible for leading and optimizing the operational performance of our Account Management & Customer Care teams (13 full-time employees), who oversee a portfolio of over 2,000 hotel partners and ensure the quality of the experiences offered on Staycation.

This high-impact role is primarily focused on Management & Ops, structured around four key pillars:

📍 Key Responsibilities

1. Driving Performance: Define KPIs, track individual and team goals, and foster a results-driven team dynamic.

2. Optimizing Processes and Tools: Continuously improve routines, tools, and work methods to boost operational efficiency.

3. Coaching Teams and Managers: Implement structured support to enhance skills, autonomy, and collective impact.

4. Orchestrating Strategic Projects: Set deadlines, prioritize tasks, and align teams while regularly communicating progress.

🌍 Location

• Paris, France (Hybrid)

🚀 Why Join Us?

• Join a fast-growing startup redefining hospitality.

• Directly impact the growth and success of a passionate, driven team.

• Be part of an ambitious environment with rapid international growth.

• Work closely with one of the co-founders, playing a central role in scaling the business.

🎯 You’re the Ideal Fit If You Have:

Must-Haves

• Around 10 years of experience in a similar role, ideally in a tech, SaaS, or marketplace environment.

• At least 5 years of experience in a management position, including direct management of middle managers.

• A strong results-oriented mindset with a passion for seeing the tangible impact of your work on the business.

• A data-driven approach to processes, you’re structured, track the right metrics, and continuously seek improvements.

• Proven experience leading large teams and a genuine desire to help people grow and succeed.

• A lead-by-example attitude, taking ownership of projects and guiding your teams through execution.

• A sharp commercial mindset, with excellent listening skills and a deep understanding of client needs.

• You are curious, engaged, and always strive to see things through to the end.

Nice-to-Haves

• Experience in a fast-paced, high-growth startup environment.

• Background in consulting, with strong problem-solving, performance, and process optimization skills.

• Familiarity with scaling teams and building processes from scratch.

⚙️ Our Hiring Process

• Intro Call with Isabella, our People Lead (30 min)

• Hiring Manager Interview with Mathieu, Co-founder

• Business Case

• Meeting the Founders (1h) and the team (30 min)