SINGULART
SINGULART

Customer Success Representative (German Speaker, Internship)

Resumen del puesto
Prácticas
Paris
Salario: No especificado
Fecha de inicio: 16 de abril de 2023
Unos días en casa
Experiencia: > 6 meses
Formación: Grado
Competencias y conocimientos
Capacidad de comunicación
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SINGULART
SINGULART

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El puesto

Descripción del puesto

SINGULART has already connected more than 20,000 artists and clients across the art world. Our creators community is composed of more than 10,000 artists and designers from over 130 countries.

To guarantee an exceptional experience for our artists and customers, the Artist Liaison department has a Creator Care Team (team of 3 people) responsible for:

- Finding and onboarding the most talented artists from around the world, who will inspire our future collectors to bring art into their homes.

- Ensuring a high-quality service to our creators

We are looking for a smart, customer-focused, process-organized team member to fill the position of Customer Success Representative.  

Your responsibilities

  • Artist Sourcing: Hunt, close and accompany the best new artists  to join the worldwide leading online art gallery.
  • Support: Identify and manage inbound requests from our artists and designers in order to resolve their queries with practical solutions in a timely manner. You will support creators with various demands linked to pre-sale (collector's offers management), post-sale (invoicing), visibility and portfolio management. 
  • Portfolio optimization: Deploy proactive actions to help creators improve their profiles and enhance their performance on the platform. Based on the data we have on creator performance, you will proactively share tips and customized tools to help them improve the quality of their page on SINGULART, as well as receive and report feedback.
  • Knowledge base management:Organize and maintain our knowledge base updated.

    • The main objective? Empower Artists and Designers from across the world through digital!

    Your main KPI's: Number of artists successfully onboarded, Ticket response rate and resolution time, Creators NPS. 

    Your background

  • You have had first hands-on experience working in the field of customer service or business development (regardless of the sector of activity and the type of company)
  • Fluency in English and in German is required - Another language is a plus
  • Experience in Project Management and/or Business Development is a big plus

    • Your skills

  • You like to hunt and exceed your targets.
  • Passionate about customer relations: you are known for your human qualities and your excellent written and oral communication skills. You know communication is key, and you understand that customer service is essential to make a young company move forward
  • Precise and organised: you are a structured thinker, and you are able to prioritise your tasks to reach the objectives assigned to you
  • Problem solver/opportunity finder: you thrive on tackling challenges, and you ask the right questions in order to understand the artist's needs
  • Proactive and bold: you have a strong test & learn spirit and are able to implement new ideas in a fast-paced environment

    • Recruitment process

  • A first phone interview with the Lead of the Creator Care Team
  • A Business Case
  • An in-person interview with the Lead of the Creator Care Team

    • Why us?

  • Our Mission: We are a team of enthusiasts who want every person to have an artful life. We want to put art where it belongs, in every home.
  • Location : Our office is located in Le Marais. You will work in the heart of Paris and easily access everything.
  • Diversity: 24 nationalities among 95 people. We celebrate it all year round with specific events dedicated to all the different cultures
  • And Parity: 55% of our employees are women! We also try to be more inclusive in our Tech Team by creating partnerships with 50inTech! For Women’s Rights Day, we dedicated an entire week to the subject with conferences and debates. And will believe we can bring this Parity on Art too !
  • Remote Policy: We value your work life balance and therefore created an official charter. We propose 2 days remote and 3 days per week at the office after 3 months in the company.
  • Come as you are: We are not all Nirvana fans but we definitely believe that it’s through difference that we can grow so let’s start by being YOU!
  • Boost your career: In a startup environment things change so fast and everyone can propose initiatives and has the possibility of evolving rapidly. 
  • Wellbeing at Work: Your wellbeing counts! We propose a Gymlib program, fresh fruits twice a week, webinars on how to handle remote working or the mental workload or even piqueniques when the sun is shining!
  • Discover art with us: We provide different training on art throughout the year. We organize each year the visit of a specific museum: Fondation Cartier in 2019, Fondation Société Générale in 2020 and La Bourse du Commerce for 2021, Art Deco Museum for 2022 and Beaubourg for 2023 !

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