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Back-Office Officer - Admin & Civil Procedures - Italian Market

Resumen del puesto
Salario: No especificado
Unos días en casa
Competencias y conocimientos
Contenido generado
Gestión de un equipo interfuncional


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El puesto

Descripción del puesto

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

As a Backing Operations Officer (Juridical Department) 🇮🇹, you will join our international Banking Operations team of 3 people (and counting!), under the supervision of Martina, our Lead Banking Operations (Juridical🇮🇹).

Join us as Banking Operations Officer at Qonto, to help us handle sensitive operations related to our customers and initiate legal processes for our Italian market.

At Qonto, Banking Operations cover a key role, working on administrative tasks. You will handle sensitive operations related to Qonto's customers and initiate legal processes for our Italian market.

👩‍💻🧑‍💻 As a Back-Office Officer at Qonto, you will:

Manage collective procedures (liquidation and redress), enforcement (SATD and bailiff seizure), and inheritance procedures.

Notify customers by email to help them in the regularization of their acts.

Handle account closings.

Create and provide circular letters to external auditors.

Develop and update the processes on a daily basis.

🤔 What you can expect

• International team & multicultural environment

• Hyper-growth context

• Cross-functional teamwork (with Risk, AML/CFT, Customer Success & legal teams)

• Making an impact on Qonto’s banking operations and establishing us as the leading European business finance solution.

🤝 About your future manager

Their background? Martina kick-started her career at ManoMano where she dedicated three years honing her experience in customer service and back-office operations. Joining Qonto over two and a half years ago, Martina was the first to be hired for the Italian market within the BO juridical team, contributing to the improvement and updating of all the procedures used daily.

What do they bring to the team? Together with the other leads in the team, Martina ensures that each team member receives the necessary training to carry out their work independently. She oversees that the communication level is sufficient to guarantee a high standard of quality and that each team member can evolve professionally according to their strengths. Additionally, Martina serves as the point of contact for cross-team projects.

🏅 About You

Experience: You have a first experience related to administrative, legal, or banking operations.

Mastery: You like to optimize internal processes to respond better and reactively to our customers.

Teamwork: You are familiar with working with cross-functional teams.

Analytical mind & rigor: You have well-honed organizational and analytical skills to quickly elaborate key findings, form opinions and make decisions.

Curious mindset: You are intellectually curious, open-minded, adaptable, a fast learner, and excited by a dynamic startup environment.

Languages: You have an excellent command of Italian, Englis, both written and spoken.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along. 

🎁 Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.

💪 Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞

To learn more about us:

Qonto's Blog | Les Échos I L'Usine DigitaleCourrier Cadres

To know how your personal data will be processed during your application process or to request its deletion, please click here.

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