Responsible for a batch (group) of approx 10 to 15 B2C and/or B2B clients, we are running sales-driven outbound calls missions for, such as (non-exhaustive list):

• B2B meeting booking “SDR as a service”

• B2B qualification call “Inside sales as a service”

• B2B onboarding call “CSM as a service”

• B2B cash recovery

• B2C technical churn recovery “Charge Errors”

• B2C natural churn prevention “Subscription reactivation”

• B2C abandoned cart recovery

• B2C welcome / feedbacks calls / upselling

Missions

• Onboard clients: run 5 to 10 hours of test calls to validate KPIs (answer rate, conversion rate…), build associated academy and knowledge base (pitch scription, objection playbook, targeted personas, Unique Selling Proposals and challenges… )

• Manage clients relation: you will jump on weekly meetings to share feedback, best practices and actions to increase performance while reaching Key Success Factors (mainly cost per conversion)

• Manage agents relation: you will manage the staffing, recruitment needs, quality and productivity of the batch (training, first shifts shadowing sessions, quality reviews, variable bonus management…)

• Own a profitable P&L on the sales outbound calls: you will be responsible for the overall P&L of this new revenue stream and also the upsell/cross-sell part.

• Native French speaker (english speakers much appreciated) 

• Outbound calls and sales passionate

• Ability to work independently, you’re a problem solver and like to build processes from scratch

• Good knowledge of data management and interpretation

👉 First call with the HR team to discuss the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉 Interview with the manager
👉Final interview with one of Onepilot team member

We’re looking forward to meeting you soon!