Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

Mirakl is looking for a Customer Marketing Apprentice , reporting to the Senior Customer Marketing Manager in EMEA, to oversee activities. This role will support the management of community events & engagement and marketing to customers programs.

Customer Marketing at Mirakl is a multicultural team, focused on driving global awareness of the Mirakl brand and growing customer base (new logos, GMV growth, upsells, and renewals) with great stories told by strong customer advocates.

The team achieves this through a mutually beneficial exchange between Mirakl and its customers - who we call “Platform Pioneers” in recognition of their industry leadership. Customer Marketing goes beyond traditional Customer Marketing roles by providing more opportunities for personal brand visibility, peer connections & learning, and business insights to Platform Pioneers throughout their platform journey. While delivering value to Mirakl Platform Pioneers, this team will develop deeper Platform Pioneer knowledge and relationships to identify new opportunities to tell Pioneer stories across channels and in the field. Through this approach, Mirakl will ensure that customers remain the “North Star” at the center of all its marketing activities.

Your missions:

Marketing to customers

• Create and send marketing emails to customers: Product trends email, product feature release email, newsletters -- segmented by selected audiences and regions (French news to French customers).
• Support Customer Marketing with Customer Success in planning and execution of customer webinars and events
• Report marketing campaign activity results to stakeholders (Customer Success and Marketing)

Sales enablement

• Platform Pioneer knowledge management: Organize & validate existing customer content, identifying opportunities for new/refreshed stories (including logos usage & customer dossiers)

Community Events

• Support Customer Marketing Managers in coordinating customer community roundtables & Advisory Boards -- creating campaign elements and managing the events on an operational side
• Plan an instrumental part in the execution of Mirakl’s Summit World Tour throughout Europe in the spring of 2025, helping the wide EMEA Growth Marketing team as whole

You are the ideal candidate:

• A previous experience in Marketing is a strong plus
• Strong command of language and written communication both in French and English, other languages like Spanish or German is a plus (multicultural team)
• Demonstrated success in event or project management
• Highly organized with strong attention to detail
• Creative-minded, with an aptitude for designing emails and contents
• Excellent interpersonal and communication skills with ability to work with multiple teams and represent the company in a positive, professional manner
• Currently looking for a 1 year apprenticeship opportunity in Marketing starting in September 2024
• Apprenticeship contract

What we offer :

• A workplace that promotes well-being: breakfasts, sports and yoga classes, aperitifs, etc...
• A tailored induction programme to enable you to develop your skills quickly
• Empowering and progressive assignments to increase skills
• A unique opportunity to discover a fast-growing French unicorn and to work with international teams
• Access to discounts from our CSE (ticketing...)
• A healthy mind in a healthy body, thanks to the Gymlib pass, take some time for yourself!
• Modern premises in the heart of Paris (at the foot of the Eiffel Tower)
• Swile meal ticket card
• Coverage of your transport costs (Navigo at 50%, bicycle, etc.)

The Hiring Process:

• A first exchange with the recruiter
• Two interviews to meet your future manager and a future colleague. The STAR method and structured interviews will hold no secrets for you.
• Welcome to Mirakl!

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.