As a real strategic growth driver, ManoMano is now building and speeding up its logistics and transport activities in France and in Europe. We aim to provide the best-in class level of B2B and B2C Customer experience with sustainable, inexpensive, fast and low friction delivery.

For this purpose, we are looking for a talented Logistics continuous improvement Intern to support us innovating on behalf of our customer.

Reporting to the warehouse manager, you will work among the logistics operational teams (from warehouse to transportation) to improve ManoMano logistics quality of service and develop our sustainability circular flow. With missions on various steps of the value chain, your goal is to continuously improve our operational processes and improve customer satisfaction. You will support operations on their daily routine tasks while running deep analysis to identify potential process improvements and guarantee their implementation. You will become a key contributor between our logistics partner, our carrier and our Logistics’ team.

Ultimately, your work will have a considerable impact on ManoMano’s customer experience.

Your missions :

• Monitor reverse logistics flow

  • Daily review of customer returns cases to dive deep complex cases and provide guidance to the warehouse

  • Support warehouse on the Second life process to select eligible products that can be sold again on the website for a discounted price

  • Monitor the donation and destruction flow

• Monitor the customer litigations

  • Review daily the shipping label errors to prevent future litigations

  • Review the customer litigations to categorize and identify key improvements levers with the warehouse or the carriers

  • Follow-up the carrier litigations to ensure resolution and compensations

  • Partner with our Customer Center and carriers to ensure the process is working and applied

  • Monitor the litigation rate and track status to report to Finance
    
    

• Support Operations and continuous improvements

  • Support the warehouse and transport manager on their routine tasks

  • Leverage carriers and warehouse’s databases to analyze potential failure and recommend action plan

  • Contribute to the warehouse and carriers performance quality monitoring

Preferred experience

• Top University / Business School

• Curious and passionate about innovation in Ecommerce/Marketplace

• Understanding of Lean Manufacturing

• Data driven, analytical skills required

• Autonomous, business driven, strong rigor in the workplace

• Fluency in French and English

• Requirement to be at the warehouse (Châtres - 77) once a week

WHAT MANOMANO OFFERS :

• A start-up environment made in France

• Agile & international environment with bright and friendly colleagues

• Autonomy with a wide field of action

• The international dimension (France, Italy, Spain, Germany)

• An immersion in the data-driven e-commerce

• A pleasant setting in our office

• Balance life pro / personal life

• Remote possible up to 2 days / week