👪 About the Customer Success Account Management team

The Customer Success Account Manager (CSAM) Team at Maki is a key driver of value, impact, and long-term success for our clients. CSAMs play a critical role in ensuring the successful adoption and measurable ROI of MakiPeople’s cutting-edge AI solutions, acting as a trusted advisor and the primary point of contact for our customers.

💪 About your mission

We’re looking for a curious and detail-oriented Customer Success Intern to join our dynamic CSAM team. You’ll support our CSAM function by helping analyze client data, prepare performance insights, and ensure clients are getting maximum value from our platform.
This is a great opportunity to learn how leading companies use AI to optimize recruitment and to contribute meaningfully to their success, while getting an understanding of the customer-facing side of the business and the internal processes supporting client retention.

Key Responsibilities

• Assist in analyzing client usage data to identify trends, opportunities, and areas for improvement.

• Prepare reports and presentations to support customer conversations.

• Help maintain accurate records across internal systems and contribute to knowledge-sharing within the team.

• Learn how to navigate our AI hiring platform and support clients in understanding its impact.

• Collaborate with different teams (Product, Sales, Care) to ensure a great client experience.

Eventually as one of the early employee of MakiPeople, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

🧞 Our ideal candidate

• A strong communicator with excellent written and verbal English skills.

• A high level of French is a plus.

• Detail-oriented, organized, and comfortable working with data.

• Tech-savvy with a willingness to learn new tools and systems.

• Proactive, curious, and eager to contribute to a fast-paced startup environment.

• Passionate about delivering great customer experiences and learning about AI and HR tech.

A note on diversity @ MakiPeople

“Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

🌱  Your progression with us

• We are still a small team, hence your contribution and results will have a great impact and visibility

• There are lots of learning opportunities. This could be your opportunity to develop your career in autonomy, problem-solving, process design, innovation and client skills.

• We expect you to be ambitious and to grow as new opportunities arise within the company.

• What You’ll Gain

  • Hands-on experience in a fast-growing, international tech startup

  • Exposure to the latest trends in AI and talent acquisition.

  • Mentorship from a supportive team that values growth and initiative.

  • Opportunity to work closely with leading enterprise clients and partners.

💝 Your benefits

• 🤩 A competitive salary (€1400 per month)

• 📍A flexible working policy (hybrid in Paris or London)

• 🍽️ Meal vouchers

• 👨‍👩‍👧‍👧 Team socials (weekly lunch & drinks, quarterly Maki Camps)

• 🏠 WeWork offices located in the city center of Paris or London

• 👪  A supportive working environment

✨ Join us at Maki

Our vision 🔭
Give human resources more-than-human powers.

Our mission 🎯
Build the conversational AI agent that liberates HR teams, advances organizations, and expands human potential.

Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Play to Win - Our ambition is limitless. We relentlessly aim for the top, pushing forward to be number one.

• Push the Boundaries - Innovation drives us. We adapt, evolve, and set new standards to redefine whatʼs possible.

• Trust is Earned - Trust is our foundation. We hold ourselves to the highest standards of transparency, security, and responsibility.

• Embrace Intensity - Speed and precision define our approach. We execute with urgency, focus, and purpose to create immediate, tangible impact.

• Stronger together - We succeed as one. Collaboration, shared purpose, and collective ownership are at the heart of our progress.

💫 Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

We provide feedback at each round to every candidate, either through our product or with a feedback after the interviews.

Step 1: A short assessment on Maki (~35 mins) 📂

This is your opportunity to explore our platform and showcase your fit, skills, and motivation. It’s asynchronous and designed to be an enjoyable, low-pressure experience.

Step 2: A deeper exploration of who you are (30 mins) 👀

If we think you’re a strong match, we’ll invite you to a 30-minute structured interview with one of our team members. These conversations help us get to know your experience and give you space to ask questions too.

Step 3: An asynchronous exercise (~30 mins) ✍️

You’ll be given a short task relevant to the role, helping us understand how you work in practice.

Step 4: Final interview (30 mins) 🎯

A chance to go a level deeper and meet more of the team before we finalise decisions.

Step 5: Your offer 💌

If it’s a match, we’ll move fast. You’ll receive an offer from our founders.

Step 6: Your onboarding 🧑‍🚀

We’ll walk you through the contract details and make sure you have everything in place to hit the ground running. Come celebrate your offer with the team 🤟