Do you enjoy problem-solving and working at the intersection of operations, technology, and customer experience? If so, this internship is for you!

🎟️ Your Mission

As a key player in our team, you’ll contribute to automating and optimizing document workflows for our clients. Your role will include:

✅ Automating document generation using our internal tools.
🖼️ Designing & maintaining pre-built templates for our template gallery.
🔍 Ensuring top-tier quality control to guarantee data and document accuracy.
💬 Providing real-time technical support via chat, guiding clients with clarity and efficiency.
📌 Documenting & escalating feedback to help improve our internal tools and processes.
🔄 Following up on client requests to ensure a seamless experience.
💡 Expanding your impact by taking on additional responsibilities based on your skills and interests.

🔎 Your Skills & Profile

We’re looking for a proactive problem-solver. If you love learning and helping clients, you’ll thrive in this role!

✅ Presentation & Design: Comfortable with PowerPoint or Google Slides.
🗣️ Communication: Clear, concise, and engaging—both written and verbal.
🌍 Languages: Fluent English and French are required. Bonus points for additional languages!
🧠 Problem-Solving: Pragmatic, resourceful, and able to prioritize effectively.
🎯 Tools & Support: Experience with ticketing systems (Jira, Intercom) is a plus.

🎒 Further information

What makes this position at Ezus special.

• 1000€/month salary

• Swile restaurant card (13€/day)

• 50% participation in the cost of public transport 🚋

• Possibility of transforming the internship into a permanent contract at the end (CDI)

• Coffee, tea and fruit available daily 🍇

• Weekly/monthly team afterworks 🧗

• Office in the heart of Poissonnière (10e Paris) 💼

• A key opportunity to join a fast-growing startup in TravelTech.

• A passionate and collaborative work environment with a real team spirit.

📋 Recruitment process

1. 30-minute online interview with Nadjib or Pierre (TAM)

2. 45-minute interview with a CSM, practical case study.

3. 60-minute final interview with the Head of Ops and with others members of the Ops team.

🚀 To apply

No need to go all Baudelaire in your Cover Letter: a sincere and direct email (or Linkedin link) will be more appreciated.