👪 About the Customer team

You will be joining Lucile, our Team Lead Onboarding & Success, Elena, our Onboarding Specialist, Lucille, our Customer Success Manager, and Paul-Louis, our COO.
You will have the chance to collaborate with everyone at Maki.

Most of the Onboarding & Success Team efforts are currently aiming at onboarding our (many) new clients, making sure that they know how to use Maki to its fullest potential, are (very) satisfied with their experience and ensuring that the use of Maki brings the impact we promise. Given that we support large Enterprise companies (e.g. Capgemini, Dior, Mazars, McDonald’s to name a few), this is really about large-scale project management and change management, hand-in-hand with our clients.

💪 About your mission

Your role will be multi-facetted and will impact multiple steps of the customer journey. We are detailing the full scope of the missions below. We will have an open conversation with you to prioritise among these various options to offer you the best learning experience.

Customer Care:

• Assist customers and candidates via email and chat and prioritise their requests through queue management primarily through Intercom (our client-facing tool)

• Facilitate communication and product education through internal/external resources and develop our Help desk

• Learn and maintain a deep expertise of Maki and best practices to provide ongoing value and support to our customers and candidates

• Identify issues and find solutions that address the needs and delight our customers and candidates

Customer Onboarding:

• Support our clients to make the best choices with regards to candidate journeys and impact monitoring

• Accompany our clients throughout and after their onboarding period through frequent and structured interactions to ensure value realisation

• Analyse, organise, and communicate client feedback to the Product, Engineering, and Sales Teams

• Design key processes to improve the monitoring of customers through HubSpot (our CRM)

Customer Success:

• Support our clients to make the best choices with regards to test selection and assessment creation

• Analyse candidate feedbacks to identify and implement improvement levers

• Perform analysis on multiple sets of data from various sources, notably around our clients behaviours, the satisfaction of candidates taking assessments, the quality and relevance of our tests, our conversion pattern… to provide insights to the team

  As one of the early employee of Maki, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

Eventually as one of the early employee of Maki, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

🧞 Our ideal candidate

• You are strongly motivated to join a small but fast-moving company

• You are result-oriented, and demonstrate rigor in everything you do

• You are analytical and enjoy solving problems

• You enjoy and are able to handle several tasks at the same time in a fast pace working environment

• You demonstrate drive and ambition - we’re growing fast and expect you to grow along with us

• You have an entrepreneurial mindset - you have a proactive attitude, enjoy freedom and autonomy, and act like an owner

• You are fluent in French and have a strong level of English (oral and written)

A note on diversity @ Maki

Our team is made up of people from many walks of life. We are always willing to be challenged on any of our job requirements since we understand that talent comes in many shapes, sizes, and backgrounds.

🌱  Your progression with us

• You will have full autonomy on your work and will be considered as a regular full-time employee

• We are still a small team, hence your contribution and results will have a great impact and visibility

• This could be your opportunity to develop your skills in project management and client skills.

• Also, you’ll learn how to work hand in hand with a tech team.

• Finally, you’ll learn (by doing) process design which is critical for a start-up to scale and which is something 99% of the time interns are not given the possibility to work on

💝 Your benefits

• 🤩 A competitive salary, 1400€

• 📍  A flexible working policy (hybrid, remote possible)

• 🍽️ A lunch card with a dedicated monthly budget (Swile)

• 🍣 Team socials (weekly lunch & drinks, Makicamps)

• 🏠  Morning offices located in Paris IX (near Grands Boulevards)

• 👪  A supportive working environment

• 💻 Your equipment of choice

✨ Join us at Maki

Our mission 🔭

We are building a data-driven talent paradigm.

We are on a mission to empower every company to hire bespoke talents, grow them continuously, and build happier, more diverse teams. The first step of our vision is to offer standardised pre-hire assessment tests to identify the best candidates and accelerate hiring decisions, bias-free.

Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Act enthusiastically

• Strive for greatness

• Stand as one

• Care deeply

• Be honest

💫 Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

We provide feedback at each round to every candidate, either through our product or with a call from the hiring manager.

Step 1: A short assessment on Maki (~20mins) 📂

This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~20mins)

Step 2: A deeper exploration of who you are (2x 30mins) 👀

If we believe you may be a good match, we’ll arrange two 30mins structured conversations with 2 members of the team to cover your experience, other important skills we would have not covered in the assessment & to answer your questions!

Step 3: A meeting with one of our three co-founders

After meeting the team, you’ll meet one of our three co-founders to cover your motivations and to answer your questions

Step 4: Your offer 💌

If we have a match, our founders will send an offer asap.

Step 5: Your onboarding 🧑‍🚀

We will help you through the contract details and make sure you have everything to make an impact. Come and celebrate your offer with the team 🤟