• Onboarding and training: Help business clients understand the staking process, available options, and how to use the company’s staking services effectively.

• Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process.

• Platform updates and enhancements: Communicate new features, updates, and improvements to the staking platform, ensuring clients understand how these changes may impact their staking activities

• Knowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions

Skills & background

• 1+ year of customer support experience in a blockchain or crypto company

• Smooth communication through any means (slack, telegram, google meet)

• Good presentation skills

• Great organization skills

• C1 English

A little bonus for :

• A candidate with an understanding of APIs

• Fast-growing startup experience

Soft skills

• Strong organization skills and detail-oriented

• Trust & clear communication

• Curiosity and ability to dig into a topic and follow through

• Genuine interest in the blockchain and cryptocurrency space

What we offer

• A fast-paced, no bureaucratic work environment

• Equity Share Options in the business: if Kiln succeeds, we all succeed!

• Competitive Salary

• Unlimited holiday

• Flexible/remote working

• Chose your IT equipment

• Internet connexion paid

• Significant personal development and tech conf budget

• Recruiter Phone screen (50 min) with Myriam

• Technical take-home case study (< 2h)

• Technical interview based on case study (1h)

• Product & Cultural fit (45min)

• Meeting with co-founders (30 min)

• Offer