Missions

We are looking for a Customer Support Intern who will work closely with the Revenues & Operations teams to build the best customer journey and deliver a strong value to our merchants. This role is at the heart of our customer-centric strategy and our human approach to business.

You main missions will be:

• Support the Customer Success Manager in the follow-up of his customers

• Follow the customers in real time, answer their problems

• Act as the customer’s spokesperson by identifying and communicating to the Product team the platform’s weak points or development opportunities.

• Develop new internal processes to increase efficiency and responsiveness to our customers

• Perform various analyses (conversion rate, number of shopping carts generated per Just) and provide recommendations

This internship is available from September 2024 for a duration of 6 months.

Profil

• You are currently in a business school

• You are looking for a 2nd part of gap year or an end-of-studies internship

• You have good interpersonal skills and excellent oral and written communication skills (french and english)

• You have an analytical mind, like to solve problems

• You are organized, versatile and responsive

• You are attracted by start-ups and the e-commerce environment

• HR Call (20min)

• Meeting with Benjamin, co-founder (45min)

• Meeting with Jérémy, co-founder (30min)

Please apply at this link: https://just.crew.work/jobs/6384963fb678bfc96e15c980