+2 000
brands in their portfolio
iAdvize
Comercio electrónico, Economía colaborativa, TI/Digital
Nantes, Boston, Düsseldorf, Paris
Past and future
Their story
It all began in 2010 with Julien and Jon. They felt that online customer relations were too impersonal, lacking a certain je ne sais quoi. What if that je ne sais quoi was the human touch?
They combined their talents and built a chat tool to enable brands to assist their customers with their online purchases.
In 2012, iAdvize signed its first major customer: FNAC. It's a turning point in their history. That same year, they raised €1 million.
In 2015, they celebrate the recruitment of the hundredth person, as well as a new fundraising round of 14 million euros. This will be the start of European expansion with Spain, Germany, the UK, Italy, etc.; and the development of new services with ibbü, the on-demand expert community.
In 2017, iAdvize raised a further $32 million to launch in the North American market, and opened its American headquarters in Boston.
Since then, to deliver this experience on a large scale, iAdvize has developed iAdvize Copilot™: powered by its trusted generative AI designed for e-commerce, the solution is revolutionizing the daily lives of customer service advisors. iAdvize Copilot™ facilitates the work of customer service and online sales teams by improving their productivity (conversion rate multiplied by 10).
100 millions
of conversations on the iAdvize platform since the beginning
4
offices worldwide: Nantes (HQ), Paris, Düsseldorf & Boston.
21
nationalities within the teams
Company values
We believe in conversations that spark curiosity, reflection, and action!
Making brands conversational means supporting those who seek advice, a service, or a product; while facilitating the transformation of organizations to enable them to manage these numerous interactions.
For people who are passionate about the customer experience, creating an environment that encourages the expression of all talents, it’s a no brainer.
“Join the conversation” is our rallying cry. An invitation to chat with authenticity and sincerity, to create emulation and facilitate cooperation.
For several years, we have been implementing initiatives and benefits that illustrate these values:
- Committed for better 💚
- Entrepreneur spirit 🚀
- Learning organization 💡
- Fun as a must-have 🎉
Committed for better 💚
We believe that a company has a social responsibility. Ours is intrinsically linked to our ambition to make the world more human. Empathy, dialogue and tolerance are at the heart of iAdvize’s life.
Entrepreneur spirit 🚀
We are passionate about what we do and want it to be contagious! We move fast, in an agile work environment that allows autonomy, incorporates flexibility and encourages initiative.
Learning organization 💡
We grow together! The development of each employee is important to us, and this has been the case since the very first day at iAdvize with a very rich onboarding period. Training and feedback allow us to go further and you know what? Sometimes we try and it doesn’t work the first time. And we learn from it.
Fun as a must-have 🎉
We like to celebrate successes, big or small! We care about our customers and their satisfaction. For us, the workplace should be inclusive and fulfilling.
Commitments and CSR
- Committed for better: We believe that a company, beyond its organizational functioning, has a responsibility. Ours is intrinsically linked to our ambition to make the world more human. Empathy, dialogue and tolerance are at the heart of iAdvize's life.
- Commit to a cause: One paid day per year can be dedicated to a cause that is close to each employee's heart.
- Strive for equal opportunity: iAdvize scores 95 out of 100 points on the French Gender Pay Gap Index in 2023. We are also a signatory of the French Tech's Parity Pact.
- Join our Impact Group: Participates in a carbon sequestration project, ecodesign of our products, waste reduction or responsible purchasing!
