Senior Customer Success Manager - Woman/Man/Non-binary

Indefinido
Paris
Salario: No especificado
Totalmente remoto
Experiencia: > 5 años
Formación: Licenciatura / Máster

Filigran
Filigran

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El puesto

Descripción del puesto

Executive Summary

  • Provide technical and functional guidance for our most important customers

  • Software vendor / Distributed team

  • Deliver workshops, trainings, support and integration projects

  • Springboard position towards an executive role as VP of Customer Success Management

About the job

What will you be doing?

  • Build solutions, provide technical and functional guidance and advocate for customers

  • Ensure products environments remain operationally healthy

  • Develop trusting relationships with customers, understanding their business needs and technical challenges

  • Work alongside CEO to refine and execute the customer success and management strategy

  • Using your technical acumen and customer obsession, you’ll drive technical discussions regarding threat intelligence, cybersecurity, crisis management challenges

  • Consult with a range of partners from developers through to C-suite executives

  • Collaborate with Filigran Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

  • Solve a variety of problems across different customers as they operationalize our solutions

Why you should join us?

  • We are still at an early stage, just starting our go to market. This is an exciting moment to jump into the adventure!

  • We have a rich ecosystem and an extensive customer environment which will offer a great deal of exciting challenges.

  • We follow a culture of success and benefits sharing, while ensuring an inclusive and balanced work environment for all employees.

What’s next?

Want to know more? Have questions? You like it, but feel like you could bring something different than this job description? Don’t hesitate to reach to us, we will be happy to discuss!


Requisitos

What are we expecting?

  • Experience in a similar role as a Customer Success Manager, Technical Account Manager, Consultant, Solutions Architect, Cyber Threat Intelligence Analyst, Crisis Management advisor, etc.

  • Understand both functional (business) and technical parameters to deliver quality training, workshops and support in cybersecurity and crisis management.

  • Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

  • Adaptability is key – able to operate in a fast-paced, occasionally ambiguous environment to great success

  • MUST possess a growth mindset, sense of humor and a passion for developing people Ideally located in Paris, but will consider all cities in France

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