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Who are they?
Descartes & Mauss is a StraTech: the first market simulation AI SaaS platform to future-proof strategic investments.
Our vision is to turn uncertainty into a strategic advantage with strategic market analysis at scale leveraging machine learning and intuitive user centric experience.
Founded in 2021 in Paris, we operate in Europe & North America with 25 employees (50 projected by Jan 2024) across customer success, sales, tech, data science and business support departments.
We have secured investors funding and self fund from existing pipeline and proven record of fortune 500 companies including MCD, Colgate, Danone, L’Oréal, and many others.
We are seeking a highly motivated and analytical Customer Success Director to join our team. Reporting to the VP of Customer Success, the successful candidate will leverage their consulting background and expertise in strategic foresight to help our clients achieve their business goals using our innovative AI SaaS platform. The ideal candidate will have a passion for delivering exceptional customer service, a strategic mindset, and the ability to work collaboratively across teams.
Collaborate with the VP of Customer Success and Customer Success team to develop and execute strategic account plans for our clients based on industry and consumer trends, future-looking scenarios, and major shifts.
Work closely with clients to understand their business goals, challenges, and needs, and develop a deep understanding of their industries and markets.
Identify clear opportunities for upsell and cross-sell for accounts
Serve as a trusted advisor and drive customer satisfaction and retention through measured churn rate.
Develop and deliver strategic recommendations based on market trends and best practices, as well as industry and consumer trends, future-looking scenarios, and major shifts. Help clients implement these recommendations to achieve their objectives using our platform.
Collaborate with cross-functional teams, including sales, product, and engineering, to ensure our platform is meeting the evolving needs of our clients.
10+ years of experience in consulting roles or account management leveraging strategic consulting. Experience at top-tier management consulting firms (MBB), research leaders (Kantar, Nielsen, Ogilvy) or digital platforms is a strong plus.
Understanding of big business, clients needs, bringing solutions to customers
Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders at all levels.
Passion for delivering exceptional customer service and driving customer satisfaction and retention.
Ability to work collaboratively across teams, with a high degree of initiative and self-motivation.
Bachelor’s degree in business, marketing, or a related field. An MBA is a plus.
What we offer:
A competitive salary:
· Fixed salary + performance-based bonus + equity plan
· Health insurance plan
· Generous vacation and sick leave policies
Fixed Flexible working arrangements:
· A flexible hybrid approach to work.
· Work from home (or wherever you do your best work) up to 3 days per week.
· 2 days per week in the office with colleagues (depending on your location).
· Access to WeWork offices worldwide.
An international, diverse, and inclusive work environment:
· Join a team that already boasts 12 nationalities and counting.
· Regular team building activities.
· Company-wide events locally and abroad (Copenhagen in 2022 & Berlin in 2023).
Continuous learning and development:
· A culture that supports career growth and well-being, guided by mentors, managers, and peers.
· Access to annual training and development resources.