Job Description:

• Be the technical support point of contact for our key accounts.

• Solve and answer technical questions about our platform (emails, phone calls…).

• Test future features that will be deployed (functional & non-regression).

• Document and optimize resolution of recurring issues (critical thinking).

• Report directly to the Daxium Middle East Head of IT.

Requirements:

Degree

• Bachelor’s degree in an IT related field (IT, Digital, Data…).

Hard Skills

• Proficiency of MS Excel (pivot, macros, formulas).

• Ability to do presentations (MS PowerPoint).

• Basic knowledge of JavaScript is a plus.

• Basic knowledge of MS Power BI is a plus.

Soft Skills

• Ability to meet deadlines.

• Not afraid to pick up the phone.

• High organization skills and attention to detail.

• Great team player who can also take ownership of tasks.

• Challenge the status quo.

Languages

• Fluent in English.

• Arabic and/or French are a plus.

Previous Experience:

• Previous experience in IT Customer Support is highly recommended.

• Experience with Zendesk Ticketing system is appreciated (not mandatory).

• Previous experience in QA testing is a plus (not mandatory).

Interview #1 : Head of IT Operations

Excel Testing with results presentation

Interview #2 : General Manager Dubai