·       Drive customer satisfaction, retention and engagement

·       Drive continuous improvement of our operations in line with internal procedures

·       Maintain good contact with major carriers and cargo transport service providers to continuously intensify local relationships.

·       Monitor the market and adjust pricing and service quotations regularly

·       Provide local market feedback to management

·       Coordinate with shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.

·       Ensure full compliance with all applicable Customs and port regulations

·       Generating shipping documents (i.e. invoice, packing list, BL, HBL, etc.)

·       Handle customs permit declaration on Tradenet

·       Maintaining and updating operational information and documents on CargoWise

·       Create, update and refine customer reports

·       Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal

·       Accounts Payable - vendor invoice auditing for accuracy, Monitor timely vendor payables;

·       Generating freight invoices and track payments enhance AR collection on time.

·       Collaborate with finance in monitoring credit limits and assist in case of challenges

·       Support and resolve claims

·       Participate in customer meetings

·       Build up close relationship with overseas counterparts in order to push for both ends development

·       Accomplish other ad hoc tasks given by the Manager per his/her competence

·       Ensure compliance with the established QMS requirements

·       Support internal and external audits for ISO 9001 quality management system

·       5 years’ relevant experience in Freight Forwarding operations

·       Completion of Customs Competency Test for Declarants

·       Diploma in Logistics / Supply Chain or equivalent is a plus

·       Experienced in Cargowise is a plus

·       Reliable, positive working attitude, pro-active and customer service oriented. Is a good team player, willing to share/help.

·       Basic knowledge of the latest version of ISO 9001 requirements

·       Excellent communication and interpersonal skills

·       Good command of written and spoken English