As an Account Manager for the Spanish or Italian market, you will be responsible for managing a portfolio of existing clients. You will oversee the entire customer lifecycle, including contract renewals, strategic account management, identifying upsell/cross-sell opportunities, and supporting the implementation of their ESG reputation programs.
Your main goal: ensure customer satisfaction, loyalty, and growth.

Reporting to a Team Lead and working closely with the Country Manager, your responsibilities will include:

Account Management & Renewals

• Manage a portfolio of existing clients in the Spanish or Italian market

• Serve as their main day-to-day point of contact

• Prepare and lead the contract renewal process

• Identify upsell and cross-sell opportunities (additional products, support services, training…)

Technical and Functional Support on ESG Surveys

• Onboard clients to our back-office platform

• Present the features and functionalities available to them

• Support clients in setting up their surveys and throughout the project lifecycle

• Close the survey process and manage the final accreditation

Cross-functional Involvement

Participate in and take ownership of cross-functional projects aimed at improving the customer experience and platform usage

• Master’s degree (Bac+5) with 3 to 5 years of experience in account management, customer success, or B2B client-facing roles, ideally in a SaaS / HR-related environment

• Fluent in Spanish and Italian

• Strong customer service mindset and ability to build trust-based relationships

• Comfortable using CRM and back-office tools

• Deep interest in HR, CSR, and employer branding topics

• Highly organized, rigorous, and a strong team player

  📍Position based in our co-working in Barcelona !

🔥 By joining our teams, we guarantee you:

• The opportunity to contribute to an Impact project, that of Improving the Relationship at Work for all 🫶🏼

• A rise in skills on a multitude of subjects in a challenging environment and in a fast growing company 💚

ChooseMyCompany is a company with a mission to improve the relationship at work. We believe in the richness of diversity and the way others think. We act in an inclusive way towards each and everyone in respect of differences, minorities and disability situations.

• HR Call (30 min)

• Interview with the country manager (1h)

• Final exchange with the CEO (1h)