The growth at Alma is exponential: in France and abroad. We onboarded more than 11000 merchants in France in 4 years and we aim to do the same Europe-wide. Prospects’ activation is a crucial step, this job is the opportunity to play an important role in doubling Alma’s business and to act as a key partner of the sales and the customer success teams.
As the growth manager focused on activation, you lead cross-functional projects through all the revenue teams to increase the number of merchants who use Alma. Your performance is directly connected to our north star metric: the TPV (total processing value).
You work on both of our business streams:
For the sales-owned stream, you help the salespeople close more deals by supporting them all the prospects’ journeys long. In order to sky-rocket this, you build highly performant nurturing and automated workflows. You also give insights and inputs to the content & design team to make sure that every piece of content sales need is available and leveraged on time.
You work closely with the growth manager acquisition and the sales team on lead scoring. Your role here is to deliver an efficient way to predict TPV based on signals you spotted.
For self-onboarded merchants, you support the customer success specialist team to reduce the drop between the merchant’s registration and its first sale. In order to do that, you have to find “product-less” tactics to improve every step of the merchant’s journey.
In both cases, you lead the marketing part of the Customer Success Onboarding process by defining and executing the merchant’s welcome pack both for online and offline merchants. You also are responsible for the tracking of your main KPIs.
The soft skills you need to have:
The background we are looking for:
If you want to join a hyper-growth company and bring your own touch at an immense scale, your place is among us!
Some steps of the hiring process will be in English.
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