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Customer Support Officers - German Speaker (M/F/D)

Job summary
Other
Paris
Salary: Not specified
No remote work
Skills & expertise
Communication skills

WINAMAX
WINAMAX

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The position

Job description

Winamax is a dynamic, innovative company that is pushing the boundaries of the online gambling industry. With 350,000 players and 500,000 bettors a month respectively, Winamax is the leader in poker and sports betting in France. Our identity is based on creativity, daring and festivity: "work hard play harder" could have been written for Winamax! We are committed to offering our players an exceptional experience, combining cutting-edge technology, exciting entertainment and increasingly high-quality services.

Located in the heart of Paris, our premises and the various benefits on offer (gym, group lessons, massages, barbecues all summer long, regular parties, etc.) make our company a truly atypical workplace. Together, in one place, our shared passion for games and our international culture, influenced by our Spanish, Portuguese and German teams, are the real strength of our company.

Come and experience our passion for games with us!

ABOUT THE ROLE

Come and join the game: as part of our international development, we are looking for several Customer Support Officers (M/F/D) for the German market.

WHAT YOU’LL DO

You will be part of the Winamax Customer Support team. You will be a reliable point of contact for our German customers, answering questions and messages from our German players and prospects: instructions, advice, promotions, complaints, etc. Providing the highest level of customer service, you will therefore ensure the satisfaction and loyalty of our German customers, therefore playing a significant role in improving our offer and developing the Winamax brand on the German market.

ABOUT YOU

  • German is your native language and you have completed most of your studies in Germany.
  • Passionate about sports, you have a good command of the colloquial language and terminology of the sector and are intuitively able to understand and answer a customer's questions and problems. You have excellent editorial and communication skills.
  • You are proficient in the most important Office programs and can write quickly on a PC.
  • Your main assets to succeed in this position are your keen sense for customer needs, your team spirit and your motivation to make a difference.
  • Ideally, you already (even a bit) speak French, the working language @Winamax, have a fluent level in English and the idea of working in Paris appeals to you.
  • Your personal situation allows you to be permanently positioned within our Customer Support team organized on a rotating schedule; night and weekend shifts included.
  • JOB DETAILS

  • 35-hour-week full-time and on-site position (no remote work), fixed-term contract (permanent contract is also possible) at our offices in the heart of Paris, France
  • Rotating Individual schedule for a 12-week period with morning, afternoon and night shifts including weekends to guarantee 24/7 sports betting service to our customers
  • Motivating work environment, job contents and salary for a young graduate
  • RECRUITMENT PROCESS

  • HR video call in French or English (~ 30 min)
  • Written test and in-person interview at the Winamax offices in Paris
  • Last round interview with the hiring manager
  • Do you live abroad ? Travel expenses incurred during the hiring process will be reimbursed by Winamax (subject to certain conditions/justifications).

    In order to guarantee an optimal candidate experience, the recruitment process at Winamax lasts, on average, between 2 and 4 weeks.

    WARUM UNS BEITRETEN?

    Wenn Poker oder Sportwetten keine überzeugenden Argumente sind, haben wir andere!

    Ein einzigartiges und freundliches Arbeitsumfeld im Herzen von Paris (Fitnessraum, Videospielraum, Bouleplätze, kostenlose Getränke...)

    Ein Start-up-Geist mit jungen und dynamischen Teams

    Ein reiches Unternehmensleben: Teambuilding-Veranstaltungen und regelmäßig von unserem CSE organisierte Abende (Poker, Spiele, Brettspiele, Grillabende den ganzen Sommer über...)

    Sehr attraktive Beteiligungs- und Partizipationsprämien (zögern Sie nicht, den Personalvermittler um weitere Informationen zu bitten)

    Zugang zum Empfehlungsprogramm (mit einem Bonus von bis zu 5000 €)

    Und auch:

    Eine ausgezeichnete Krankenversicherung

    6 Wochen bezahlter Urlaub

    Eine Betriebskantine

    Benefits

    You're in France 👉 https://www.winamax.fr/wir-suchen-dich 👈

    You're in Germany 👉 https://www.winamax.de/wir-suchen-dich?banid=61797 👈

    Want to know more?