We are seeking a highly motivated individual to join our team as a Lead KYC. The Lead KYC will be responsible for leading a team of analysts to ensure compliance with KYC regulations.

✨ Your mission:

Build a world-class KYC & Ops team

• Lead a skilled and empathetic KYC team whose mission is to ensure compliance with KYC regulations

• Grow and nurture the team from 5 to approximately 15 people within the next 18 months.

• Provide training and coaching to the team to improve their performance

• Monitor the quality of service and the execution of operations to ensure continuous improvement.

• Outsource operations whenever it makes sense.

Scale & Optimize

• Tackle big challenges: scale and optimize current processes, workflows, and tools, in cooperation with the product team.

• Ensure the implementation and improvement of new processes. Be a source of energy and create momentum with different stakeholders to ensure consistent operations.

• Develop and implement processes to improve the efficiency and accuracy of the KYC process.

Track our path to excellence, by taking ownership of Operations KPIs

• Set ambitious goals for the whole team, to ensure Swan provides an elevated end-end customer experience.

• Track the team’s success, by monitoring the quality of service and the execution of operations with relevant KPIs — and then celebrate those achievements!

• Stay up-to-date with changes in our AML Policy and ensure that processes are compliant and the team is aware of any changes.

• Work closely with other stakeholders to ensure that the KYC process is integrated with other processes.

✨ You’re a great match if:

• Significant experience as a Lead KYC / KYB / AML. An experience in fintech, payment, banking, start-up/scale-up or another fast-paced work environment would be a plus.

• Strong understanding of KYC regulations and requirements

• You are a self-starter with a passion for KYC and a desire to lead a team

• Strong leadership & team management skills. Proven track record of managing a team

• Proven success in building and executing strategies based on your deep knowledge of operations metrics and analytics

• You are a ‘do-er’ and are not afraid to become very hands-on

• Strong analytical skills, you have an eye for detail

• You have a sense of production priority and urgency.

• Ability to effectively communicate with internal and external stakeholders. Ability to communicate with clarity, humility, and precision

• Flexibility with changing requirements in an evolving and fast-paced environment

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

• Excellent working abilities in English

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

About Swan

✨ Perks of being a Swanee:

• ESOP packages available 😊

• Flexible remote policy, ask us about it!

• The best health insurance: Alan 🦭

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.

• A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• An interview with Nicolas, our COO

• A case study 

• Meet the KYC & Ops team