Swan is looking for a Technical Writer Intern or apprentice to join our Operations team.

Operations are a key pillar to Swan’s success. Our mission is to provide a flawless end-to-end customer experience, and you can help make sure everyone knows how.

✨ Your mission

Assist the Operations teams in creating quality, accessible eLearning experiences to onboard new team members faster and provide better support to our partners

✨ Main Tasks 

• Handle incoming eLearning requests from the Operations team, primarily through Linear and Slack.

• Craft eLearning courses in partnership with the Documentation team to optimize learning. You’ll work in close collaboration with key stakeholders (KYC, Support, CSM, TAM), to draft content, link to existing documentation, and carefully write and implement assessments.

• Receive and apply feedback from the Documentation team speedily and with a positive attitude, and follow the Swan style guide to ensure consistency across content.

• Maintain existing eLearning courses in collaboration with internal stakeholders, making sure Swanees and partners have the most up-to-date information in their courses.

✨ Your team 

You’ll join the Documentation team, housed in Operations. Our mission is to provide best-in-class content for all of our users. We also oversee Localization for Swan, in collaboration with Marketing, Compliance, Product, and different teams within Operations (Support, Know Your Customer [KYC], Technical Accounts Managers [TAM], and Customer Success Managers [CSM]).

You’ll report to our Lead Technical Writer, Coley, and work closely with our Technical Writer for Operations, Ntombi.

✨ You’re a great match if:

• You’re a current or recently-graduated student from a masters program focused on educational technology or technical communication.

• You’re passionate about creating clear content, especially for adult learners. You have a high level of English, especially written, and you take pride in the clarity of your writing.

• You’re determined to grow in your field, soak up knowledge, and constantly improve.

• You’re a self-starter (your manager is remote) but you don’t hesitate to ask all the questions.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Flexible remote policy, ask us about it!

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.

You can find out more about our culture.

• A 30-min video call with our Talent Acquisition Specialist to get to know you, understand your career expectations and answer your questions

• A 45-minute interview with Coley, our Lead Technical Writer

• Meet the team