• As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction
• Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems
• Documents resolution of incidents and service request in the IT Service Desk Management system
• Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
• Support client system standards and security policies under the direction of management
• Track and maintain IT asset inventory
• Install and configure client systems and applications
• Maintain positive relationships with Faraday Future staff

Benefits

• Modern workspace incorporating the latest technologies
• Employee referral program
• Paid relocation
• 401k retirement plan
• Generous healthcare, vision, and dental care – free to employees and discounted for partners and families
• Stock options
• Foosball and ping pong tables including tournaments
• Frequent social events, happy hours, and team parties
• “Soul of Faraday” community outreach team
• Casual dress code and relaxed work environment
• Free parking – with carpool reimbursement

• Experience in Office 365, Mobile Device Management, and Active Directory
• Self-driven and highly passionate about customer-service orientation and providing excellent service
• Experience with IT Service Desk and remote-control software
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
• 6+ years IT experience working as an IT Support Specialist
• Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
• Bachelor’s Degree in Computer Science, Computer Information Systems or a related field
• Experience working in a team-oriented, collaborative environment
• Strong documentation skills
• A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
• A true sense of determination… and hopefully a sense of humor
• Familiar with standard IT Service Desk department concepts, best practices, and procedures
• Strong written and verbal communications skills
• A penchant for multi-tasking and self-starting
• Proven analytical and problem-solving abilities