The mission of the Customer Service Assistant is to deliver a very high-quality service to customers and prospects by identifying, meeting and exceeding their expectations at each interaction.

• Respond to requests from customers, prospects and salespeople by phone and e-mail concerning the use and handling of the ecommerce platform
• Respond to questions from customers, prospects and salespeople related to procedures and products
• Respond to level 1 technical questions from B2B and B2C customers concerning the use of preparation tools or tests
• Manage and update information on the CRM (Salesforce) and monitor incident tickets (session administration, logistics incidents)
• Interact with other departments to improve the quality and speed of customer response (IT, finance, logistics, scoring)
• Report to managers and manage daily operational emergencies.

Non-exhaustive list of tasks

Profile and Experience:

• 2 or 3 years in Higher Education or equivalent experience in a customer service or in a sales department in an international context.
• Organized, dynamic and you like contact by phone
• You have excellent interpersonal skills and a good team spirit
• You have an excellent memory and a strong and rapid learning capacity
• You master the IT environment (Outlook, Pack Office, Salesforce, etc.) and are comfortable working on new tools
• Flexibility, responsiveness, and ability to adapt their work according to peaks of activity
• Very good command of Italian and English, both written and oral
• Ability to manage priorities and resistance to stress
• Good computer culture

HR interview
Manager interview