About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.
Your Mission
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Customer Support Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. This ensures our members an enriching and trustworthy experience.
The Customer Support Team is answering questions and requests in different languages, 7 days a week. Our current vision and goal are to increase expertise within our internal team (social media, content, quality assurance…). We are looking for humble, caring, indulgent people; who enjoy working with a dynamic team; are willing to help, find solutions, learn and share their knowledge.
Your Responsibilities
Moderating member profiles and their content (vehicle pictures, trips, etc.)Answering member's messages in a timely mannerProviding users with guidance and support through various channels (tickets & chat) at high quality level (we offer a 100% response service)Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within BlaBlaCar communityReporting technical problems in the platformGathering member's feedback and communicating it to the Tech TeamImproving the overall member experienceHandling complaints and refundsPerforming outbound calls on sensitive topics Your Qualifications
Previous experiences in customer service - nice to haveNative communication skills in Turkish- (spoken and written)English Communications skills - AdvancedAbility to prioritize busy workloads while fairly balance our business and member's needsStrong ability to work on your own within a specific schedule and tasks, while being dynamic, committed and open to a fast pace and changing environmentFamiliar with Microsoft Office package (World, Excel etc..) and G Suite (Google Drive, Docs, Sheets, etc..)Enjoy working as a team-player and sharing and learning from othersNice to have: A prior experience using the service as a driver and/or a passenger What we have to offer
🌎 An international environment with over 45+ nationalities⚖️ A hybrid, flexible workplace with family-friendly policies💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day🌱 A product and a workplace with a strong commitment to sustainability🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisionsTo know more, check out our 100 reasons to join BlaBlaCar! We are dedicated to flexibility, growth and well-being at work:
Full remote possible in the country of the role1 additional month parental leave 100% paidFinancial support for home office equipmentRelocation package and visa supportFree unlimited carpooling & bus ridesEmployee Stock Ownership planMinimum 25 days holiday per yearLocal meal plan policies (Swile card in France)50% transportation paid in France (Forfait Mobilité Durable)Mental health support through Moka.careInterested in joining the ride? Here’s what your hiring journey will look like:
a 45-min video call with Alessandra , Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questionsa fully remote exercise (half in English - half in Turkish) a 60-min video call with Cagdas, Android Engineer and Takwa, Community Relations Associate Managera 30-min video call with Aline, Senior Customer Operations ManagerBlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
