As part of the Operations Support Services team, you will contribute to the performance of after-sales activities by ensuring the effectiveness of IT tools used both at headquarters and in our international subsidiaries.

Reporting to the Functional Support Manager, you will analyze business needs, design functional solutions, and oversee their deployment to improve processes and service quality.

Responsibilities

• Gather, analyze, and prioritize the needs of business teams.
• Draft requirements documents, functional specifications, and user stories.
• Define test plans, execute test scenarios, and track corrections.
• Deploy, improve, and maintain IT tools related to service activities.
• Draft internal documentation: procedures, user guides, and configuration instructions.
• Design, organize, and lead user training sessions.
• Ensure data quality, proper use of tools, and process control.
• Contribute to continuous improvement by proposing innovative solutions.

Qualifications

Must-haves

• Bachelor’s or Master’s degree in computer science, supply chain, management, or equivalent.
• At least 3 years of experience in functional support, ERP deployment, or tool/software improvement.
• Ability to analyze processes, propose optimizations, and facilitate change.
• Desired knowledge: ERP, WMS, CRM, or BI tools.
• Fluency in English is essential in an international setting.

Additional qualities that could make you stand out even more:

• Experience in a service or after-sales environment.
• Proficiency in writing structured functional documentation.
• Knowledge of ticketing or request management tools.

Because your profile is about more than just technical skills:

• Attention to detail and organizational skills to ensure reliability and quality.
• Teaching skills and interpersonal skills to train and support users.
• Proactive approach to identify areas for improvement and propose relevant solutions.

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