Lead Solutions Engineer

Résumé du poste
CDI
Paris
Télétravail occasionnel
Salaire : Non spécifié
Compétences & expertises
Mentorat
Aptitude à résoudre les problèmes

Hyperline
Hyperline

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Le poste

Descriptif du poste

  • Build and scale the Solutions Engineering team in France and the US: hire, onboard, coach, and support the team as we grow.

  • Own deployment & activation for key customers: lead implementations from kickoff to go-live, ensuring high-quality activations that drive long-term success.

  • Own the delivery performance of the Solutions Engineering unit: define and track KPIs, drive continuous improvement, remove roadblocks, and ensure consistent execution across projects.

  • Create the deployment & activation playbook: define methodology, documentation, templates, and quality standards for repeatable, high-quality launches.

  • Partner with Sales during pre-sales: support discovery, validate feasibility, shape solution approach, and ensure seamless handoff post-sale.

  • Be the voice of the customer internally: surface insights, friction points, and recurring needs to help Product & Engineering improve the platform and customer experience.


Profil recherché

We’re looking for people who combine strong execution with customer empathy — structured problem solvers who enjoy being close to clients and are excited to build a team.

You’re a strong fit if you:

  • Are excited to build and develop a team (hire, coach, set the bar) and shape the next version of our deployment & activation capabilities

  • Are a problem solver who enjoys turning complex workflows into clear, reliable solutions

  • Are organized and structured (you drive projects end-to-end, communicate clearly, and manage priorities well)

  • Genuinely enjoy customer interactions (discovery, workshops, enablement, alignment) and can build trust quickly

  • Are technically-inclined (APIs, integrations, data flows, low/no-code automation tools)

  • Are fluent in French and English

Nice-to-have (not mandatory):

  • Previous experience managing or mentoring others (informal or formal)

  • Background in SaaS, fintech, consulting, RevOps, implementations, or technical customer-facing roles

  • Exposure to one or more of: Data & Analytics, Operations, Customer Success, Software Engineering

Location: Paris (or open to relocate), with close collaboration across France & the US.


Déroulement des entretiens

  • First call with our CRO (45 min)

  • Cultural fit interview with a team-mate (30 min)

  • Case study with our CRO & Solutions Engineer (45 min)

  • Meet Lucas, our Founder! (30 min)

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