🌱 About us

Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management.

Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. 💚

More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York. 🌎

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management.

🌱 Our Values

• Ambition for climate: Minimize GHG emissions, maximize climate impact

• Deliver with agility: Work in small increments: fail fast, learn fast, win fast

• Own your opportunities: Achieve outstanding results by showing initiative and accountability

• Feedback paves the way: Succeed as a team by helping others progress

Curious to know more ? Check out our Culture Book, blog , and youtube channel 🎥

🌱  About the team 

Greenly’s Customer Support team makes sure our clients always have the best possible experience when using the platform 💚

We support our customers throughout their journey with Greenly and help them move forward smoothly in their climate strategy 🌍 Whether they have a question, need guidance on the platform, or encounter an issue, we’re here to provide clear answers and practical solutions.

🤝 We work closely with several teams across the company, especially with:

• Product specialists
• Onboarding managers
• Climate experts
• other teams involved in the customer journey

This collaboration allows us to give customers consistent and informed support while also sharing valuable insights internally.

Customer Support is also an important voice of the customer inside Greenly 💡
Because we interact with users every day, we help identify opportunities to improve the product, clarify processes, and make the platform easier to use for everyone.

As Greenly continues to grow and support more companies worldwide, we are expanding our team to maintain the high level of responsiveness and support our customers expect.

🌱 About the role 

As a Customer Support Specialist, your mission will be to help Greenly clients get the most out of the platform while ensuring they receive fast, clear and helpful support. 💬

You will interact with customers mainly through Intercom and other support channels, answering their questions, helping them solve issues and guiding them through the platform so they can continue progressing in their carbon management journey. 🌱

Your role will be key in making sure our customers feel supported and confident while using Greenly.

🎧 Customer support

A large part of your day will be dedicated to supporting customers directly. This includes:

• answering customer questions through Intercom and other support channels
• helping users understand how the platform works
• guiding customers when they are blocked or unsure how to proceed
• ensuring every interaction is clear, helpful and solution-oriented

📥 Ticket management

You will also manage incoming support requests and ensure they are handled efficiently. This includes:

• prioritizing incoming tickets
• following up with customers when needed
• making sure issues are fully resolved
• maintaining a high level of responsiveness and service

🤝 Collaboration with internal teams

Some questions require collaboration with other teams. You will regularly:

• work with product specialists to resolve more complex issues
• escalate product or technical questions when needed
• share insights from customer conversations with the team

💡 Improving the customer experience

Because you speak with customers every day, you will also help us improve how we work. You may contribute by:

• sharing recurring feedback from customers
• suggesting improvements to support processes
• helping improve internal documentation or support resources

As you grow in the role, there may also be opportunities to:

• lead webinars 🎙️
• write knowledge base articles 📚
• support onboarding sessions
• take on additional responsibilities within the support team

🌱 Skills to succeed

You will thrive in this role if you genuinely enjoy helping people and creating a positive experience for customers 🤝

We are looking for someone who:

• has at least 1 year of experience in a customer-facing role, ideally in a SaaS environment 💼
• enjoys helping users and has a strong customer support mindset
• communicates clearly in writing and can explain complex topics in simple terms 💬
• is organized and able to prioritize tasks effectively 📌
• has a strong problem-solving mindset and enjoys finding practical solutions 🧩
• is curious, adaptable and comfortable working in a fast-paced environment 🚀
• enjoys collaborating with others and contributing ideas to improve the way the team works 🛠️

Languages

• French fluent / native level (C2) 🇫🇷
• English fluent (C1) 🇬🇧

Nice to have

• Experience with customer support tools such as Intercom
• Experience leading webinars
• Experience writing knowledge base articles or documentation
• Experience improving internal processes

🌱 Perks & benefits

• 📍 Beautiful offices in the heart of Paris (9ᵉ arrondissement)

• 🏠 Flexible remote work options

• ⚒️ Top-notch tools to help you do your best work

• 🩺 Private medical insurance with Alan (including mental health support), 100% covered

• 🚅 50% Navigo reimbursement for public transport

• 🥗 Sustainable lunch vouchers via Ekip

• 🤸 Partial coverage of your Gymlib subscription

• 🤝 A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people

🌱 The recruitment process 

• 📞 Meet Jean-Denis, our Staff Engineer, for a first conversation about the role and your experience

• 📝 Prepare and present a case study exercise with one of the team members 📝

• 🤝 Final interview with Antoine, our Delivery Manager, to get to know each other and discuss the role in more detail

• Provide us with 2 references to complete the recruitment process

• We welcome you during our onboarding week! 🥳

We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team. 🙏