Feedier is looking for a CSM lead to join our Customer Success team.

There are 3 challenges we are trying to solve,

1. Grow our Book of Business’s net value and growing our NRR.

2. Build the first playbook for upsell/cross-sell within our portfolio

3. Lead the current Customer Success team (career development, coaching, help on renewals, etc.)

This is not a “hands-off” job; the team needs help with the work itself and on scaling the team in a way that benefits both clients and team.

If we play it right, it’ll be the best career opportunity to develop Customer Success and account management in a growing and ambitious AI startup.

Must have,

• At least 3 years in a Customer Success team

• Comfortable in both English and French

• Previous management experience

• Excellent communication

• Tech product experience

Good to have,

• CX skills (NPS, Healthscore, etc.)

• Startup experience

• AE experience

• Initial intro call

• Call with the CEO

• Case study

• Call with CS team (in person)

• References & offer