You will play a key role in ensuring the satisfaction and loyalty of our customers, travel agencies, by guaranteeing their success on Ezus, from onboarding to growing their use of the software.

In the midst of a scaling phase, the Ezus Operations team is at the heart of the customer experience. As a true conductor, you will be the primary point of contact for our users, while working closely with the Product and Sales departments to develop the solution and maximize the value it provides.

Specifically, you will be responsible for:

🎓 Training and supporting our new customers: ensuring their complete onboarding, leading training sessions, and guaranteeing their activation on the platform.

💬 Managing an agency portfolio: monitoring satisfaction, renewals, additional sales (upsells), recommendations (referrals), and usage analysis.

🧩 Collaborating with Product & Tech: identifying customer pain points, reporting relevant feedback, and contributing to the continuous improvement of the Ezus experience.

📈 Measuring and improving performance: tracking adoption, satisfaction, and retention KPIs, and proposing concrete actions to improve them.

🪄 Contribute to documentation: enrich and maintain our Help Center by writing clear and informative articles as the product evolves.

💼 Lead key integration projects: coordinate deployments with our key accounts, in conjunction with the i teams.

🧑‍💻 Required profile

• 🎯 2 to 5 years of experience in Customer Success, Account Management, or Consulting, ideally in a B2B SaaS or startup environment.

• 🇬🇧 Excellent oral and written communication skills in French and English (a third language is a real plus).

• 🧠 Analytical and organizational skills: you enjoy understanding customer needs, structuring processes, and managing your satisfaction, churn, and upsell KPIs.

• 🤝 Strong customer culture: empathy, teaching skills, and proactivity are your watchwords.

• 🪶 Comfortable with modern tools: CRM (HubSpot), support tools (Intercom, Notion), webinars (Livestorm) and Help Center. Don’t forget our AI stack tools with Claude Copilot, ChatGPT.

• 🌍 Bonus: an appetite for the travel sector or experience in TravelTech.

And a few qualities that make a difference:

• Entrepreneurial and results-oriented mindset;

• Ability to learn quickly and execute with rigor;

• Natural leadership and team spirit;

• Desire to grow with Ezus in a rapidly expanding team.

🎁 What you’ll find at Ezus

Benefits

• Package €38-44K.

• 8 to 10 days of additional leave (RTT).

• Alan health insurance 💊, Swile meal vouchers 🍽️, 50% Navigo 🚋.

• Annual bonus of 1% of total revenue redistributed.

• Monthly team after-work events 🧗.

And above all:

• A profitable, fast-growing startup (+80-100% y/y), self-funded (bootstrap).

• Central and friendly working environment in Poissonnière (Paris 10th arrondissement).

• Committed co-founders and an empowering entrepreneurial culture.

• An industry undergoing digital transformation with exciting challenges.

• A close-knit, passionate, and caring team 💙.

1. Online qualification interview with Lio (Executive Assistant - 30min)

2. Online interview with Antoine (Head of Ops - 45 min)

3. Case-study (60-90 min)

4. Online interview with Charles (CEO & co-founder - 45 min)

5. Recommendation phase (async)

6. Final in-person interview with the Ops team (90 min)

7. Offer (15 min)

👉 To apply: Simply submit your resume (or LinkedIn link).