The Role

We are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Agency & Brand Success Manager Lead, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce’s mission to deliver exceptional DOOH advertising experiences and solutions.

What will be your impact?

As a Customer Success Manager for the DACH region (Deutschland, Austria, Switzerland) your key responsibilities will include:

• Guide new clients through the onboarding process to ensure a smooth and efficient start with our platform

• Build strong, lasting relationships with a diverse portfolio of clients managing from autonomous enterprise accounts to high-touch ones requiring intensive commercial and operational support.

• Provide clients with training on our platform and support them in optimizing their campaigns, creating knowledge base content to enable client autonomy and reduce recurring support requests.

• Support the sales team with pre-sales activities: create tailored proposals based on client briefs, conduct inventory availability checks, and provide strategic campaign recommendations.

• Collect client feedback and collaborate with internal teams (Product, Ad Operations, and Sales) to continuously improve our solutions, acting as the voice of the DACH markets (Deutschland, Austria, Switzerland)

• Identify upselling opportunities through campaign performance analysis and work towards achieving high client retention rates

Where and how can you work?

The offer is based at our headquarters, modern offices in in the heart of the Chartrons district in the centre of Bordeaux.

In Bordeaux, we support a hybrid working model, allowing up to two days of teleworking a week.

What’s in it for you?

At Displayce, we focus on employee well-being and growth by providing a supportive, inclusive work environment and a comprehensive benefits package. We promote equity and flexibility, enabling team members to balance work and life effectively.

Here are some of the key benefits you’ll enjoy in this role:

• Generous Leave Policy: 35 days of vacation annually, including 10 additional days based on tenure.

• Flexible Work Arrangements: Flexible working hours and the option to work remotely up to two days per week.

• Professional and Social Engagement: Participate in regular team-building activities, workshops, and annual company seminars that enhance collaboration, innovation, and a strong company culture.

• Soft mobility: Displayce provides an annual package of €300 for equipment and maintenance.

You will be a good fit if you have

• At least 3 years of experience in Customer Success, Account Management, in the ad tech, programmatic advertising, or SaaS sectors, with experience handling diverse client portfolios.

• English bilingual (mandatory); German is a strong plus, and French is a nice to have.

• Strong analytical and problem-solving skills.

• A proactive, customer-centric mindset that balances providing high-touch support when needed while enabling client autonomy through training and documentation.

• Commercial acumen: ability to identify upsell opportunities, translate client needs into proposals, and support revenue growth.

• Excellent interpersonal and communication skills, with the ability to manage relationships with both autonomous clients and those requiring intensive support.

• Rigorous, Resilient and organized work style, with the ability to work independently while collaborating effectively with cross-functional teams.

• Ability to work in Bordeaux

Our hiring process

We make hiring decisions based on your experience, skills, and passion. We celebrate all types of skills and backgrounds, so even if you don’t feel your skills entirely match what’s listed above, we still want to hear from you! All interviews are conducted both virtually and at our offices.

Our hiring process includes four steps over approximately two weeks:

• 1. Pre-qualification Interview (20 minutes): An initial discussion to assess your background and fit for the role.

• 2. Meeting (30 minutes): In-depth interview about your experience and role at Displayce with our Agency & Brand Success Manager Lead.

• 3. In-depth Interview (2 hours): Use case exercise + live pitch and a discussion with future colleagues and our Clients Success and Operations VP

• 4. Final Meeting (30 minutes): A concluding discussion with Laure, our CEO.