We’re looking for a Business Ops Manager to lead and scale the daily operations of our Global Purchasing offer — the service allowing hundreds of clients to buy, ship and repair their IT devices across 60+ countries.

You’ll play a key role at the heart of our business, ensuring operational excellence, designing scalable processes, and continuously improving the customer and partner experience.

✨ Your mission

As a Business Ops Manager, you will:

• Be the main point of contact for suppliers, and logistics partners, ensuring smooth communication and fast issue resolution

• Oversee end-to-end order management, defining and implementing key processes for each market to guarantee top-tier service quality

• Support clients and their employees when they face operational questions or requests

• Build and optimise internal tools and workflows to improve efficiency and reliability

• Collaborate closely with Product and Tech teams to automate and improve recurring processes, both in the back-office and product

• Collaborate with the support team to optimize customer experience

• Have 3 to 5 years of experience in Operations, ideally in a fast-paced startup or logistics-driven environment

• Are structured, analytical, and hands-on, capable of identifying problems and designing simple, scalable solutions

• Enjoy building processes from scratch and continuously improving them

• Communicate clearly — with clients, suppliers, and internal teams alike

• Are comfortable working in an English-speaking, fast-changing environment

• And above all, want to help shape the way SMEs manage their IT worldwide

✨ What makes you a great fit at Primo

• You’re motivated by the idea of tackling big, complex problems in a massive market

• You’re comfortable wearing many hats and taking full ownership of your projects

• You want to build something meaningful with a tight-knit, high-performing team

• You care deeply about customer experience and operational excellence

Simple and fast — designed so we can get to know each other and see how we work together:

1. Interview with Gaétan, Chief Of Staff

2. Interview with Martin, CEO

3. Technical Case + Restitution (30 min)

4. Onsite meeting with other team members (1h)

5. Reference check

✅ Done!