Product Manager - Paris, France

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

We have offices in Paris, Berlin, London, Madrid and Milan and serve clients across five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks. We also run operations for our clients in the US, South America, Africa and Asia by deploying our solutions on Amazon AWS and Google platforms.

Are you passionate about solving customer, business, and technology puzzles? We are looking for a new Product Manager to join our team.

At Diabolocom, you will:

• Collaborate with customers, marketing, sales, and user supports to understand and anticipate market needs, keeping our product development philosophy in mind:

1. Adequacy to real needs (pragmatism)
2. Business orientation (focus on the service provided to actors in the field)
3. Ease of use (ergonomics and user experience)
4. Openness (integration capabilities, APIs)

• Translate feature requests, business strategy, and market opportunities into product priorities
• Participate in the definition of product strategy and roadmap to deliver value iteratively
• Write highly customer-focused specifications and user stories
• Define the scope of sprints/releases with our agile cross-functional development teams
• Assist our development teams throughout sprints and manage testing activities with our QA engineers
• Create and maintain user documentation (offline and online, with a focus on online contextual help)

What you’ll bring:

• Engineering School Degree
• 2+ years’ Product Management experience
• A genuine interest in technology and a proven track record in delivering innovative solutions in modern consumer technologies
• A strong sense of User Experience and ergonomics
• The ability to work in a fast-paced and hands-on start-up culture
• Excellent English and French communication skills
• Organizational and leadership abilities

We’re also looking for:

• Experience working with lean/agile methodologies and tools
• Experience in product-driven data analysis
• Experience with prototyping and sketching tools

• Call with HR
• Case study
• Call with Head of Product
• On-site interview with manager, COO and team