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Job summary

Permanent contract

London

Salary: Not specified

Experience: > 1 year

Skills & expertise

Stakeholder engagement

Communication skills

yesterday

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Questions and answers about the job

Drive customer enablement by onboarding audit teams, building product champions, and leading change management to ensure strong adoption and value realization
Leverage deep audit expertise to guide clients in translating audit workflows and objectives into effective, real-world use of the platform
Build and own senior stakeholder relationships (partners, decision-makers, and innovation leaders) to align on outcomes and long-term success
Identify and advance expansion opportunities in partnership with Sales, supporting renewals and growth within existing accounts
Act as the voice of the customer by channeling insights to Product, influencing roadmap priorities and continuous improvement
Serve as a team player, partnering with the regional sales team across the sales and post-sales cycle

Ideally 1+ year of experience in Customer Success or a client-facing B2B SaaS role
Working knowledge of UK GAAP is a plus
2+ years of audit or public accounting experience
Ability to work onsite at the London office 3 days per week
Strong communication skills and executive presence, with a track record of building trusted relationships with firm leadership and senior stakeholders
Bachelor’s degree + ACA or similar certification is preferred
Hands-on experience managing audits and a strong understanding of audit workflows and methodologies; able to translate this expertise into customer enablement, goal-setting, and product adoption

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