Your mission

As Wooclap expands, we are seeking a Customer Success Manager Intern based in Brussels and/or Paris to join our Customer Experience team.

Your mission will be to assist our Customer Success Manager in supporting Spanish-speaking higher education institutions and companies eager to transform their teaching practices with Wooclap. You’ll have the opportunity to engage directly with our clients and users, playing a pivotal role in helping them adopt, enjoy, and maximize the value of our tool.

Your responsibilities

• Assist partners and users by promptly addressing their questions and resolving any challenges they encounter.

• Support our partners in deploying the tool and ensure its optimal adoption to meet their goals.

• Conduct training sessions for our users and offer guidance on best practices for using Wooclap.

• Monitor and analyze the performance metrics of the tool’s usage.

• Create content, such as videos and written materials, to assist our partners in deploying the tool within their institution and to keep them informed about product updates.

• Act as the liaison between our customers and internal teams (technical, marketing, sales, and operations) to understand their needs and address their concerns effectively.

• Be a driving force in delivering an exceptional customer experience to our partners.

Conditions and “perks “

• Location: Brussels or Paris

• Full-time Internship

• Paid Internship

• Meal vouchers

• MacBook

• 75€ Woocredit to buy training material (online courses, books, etc) to keep learning

• You are recognised for your listening and communication skills, both written and oral.

• You are able to build a strong bond with people.

• You have good analytical and synthesis skills. You know how to keep things simple.

• You are organised, rigorous and autonomous.

• You like to take initiatives and test new things while being focused on your priorities.

• You speak Spanish and English (we’re an English-first company). Italian is an asset.

• You have an entrepreneurial mindset with an internal drive to hit goals and deadlines.

• You are not afraid of a fast-paced and ever-changing environment.

• You’re a team player at heart

• You want to join an international team, where you will learn on a daily basis

• You are enrolled in a degree programme (Bachelor’s, Master’s, PhD) and have the option to secure a work placement agreement from your school/university/institution in order to pursue an internship in a company.

• 30’ call with Adeline, our Head of Customer Experience

• Business Case Presentation with Adeline and Martino, Customer Success Manager.

• 15’ call with our Head of People Experience, Anabela