Tech and Digital Consulting Company, VO2 Group is an independent international enterprise that unleashes the transformative power of technologies to propel major brands into an era of endless possibilities.

As the leading independent French group, established on equal terms, we operate from Paris, Lille, Montreal, Toronto, Shanghai, Casablanca, Jerusalem, and New York with over 700 consultants    

As a global player in customer experience, we engage in everything from business and digital strategy, IT, and data to the design of web and mobile products, as well as the creation of tailor-made digital experiences.

We are the Growth Champion according to LES ECHOS for ESNs in 2023.

We have won the ESG WeImpact Happy at Work 2023 award.

VO2 GROUP, The Bright Side Of Tech.

Are you passionate about customer satisfaction and about providing our clients with an exceptional customer experience? Are you looking for an agile environment to work in test & learn mode with an organization focused on empowering its employees? Do you want to evolve in an environment where values of teamwork, continuous improvement, and challenge are ingrained in daily life? Look no further, you're in the right place! Join the Insiders Customer Success team!

The Customer Success Manager is at the heart of the customer relationship, particularly for high-potential clients for the company. Also known as the "Client Advocate," the CSM aims for satisfaction and seeks to provide clients with a unique experience!

In this internship, your main missions will be to support the CS teams, working on all the company's clients and use cases.

- Analyze usage data of clients' InsideBoard AI platform to determine behavioral trends and make the best recommendations

- Train clients on the use of the solution and share best practices with them

- Develop and configure demonstration environments of the solution

- Participate in and prepare workshops and rituals organized with clients

- Gather the needs expressed by clients and find solutions for them

- Contribute to the customer retention strategy to maintain existing contracts

- Anticipate risks and detect weak signals